Department Supervisor

 

 

Department Supervisor - Screens

Leading quality, workflow, teamwork and continuous improvement in the

Screens department

Department Screens

Reports to Department Manager

Location UK (Rack Systems HQ & Factory)

Employment Type Full-time

Function Front-line supervision, workflow coordination and quality support

1. Role Overview

 

The Department Supervisor - Screens plays a hands-on leadership role in supporting the day-to-

day performance of the Screens department at Rack Systems. This position helps maintain

product quality, safe working practices, strong team standards and efficient workflow across the

department. Working closely with the Department Manager, the successful candidate will support

training, organise work areas and materials, help prioritise production, and lead by example to

build a positive, accountable and solutions-focused team culture.

 

2. About Rack Systems

Established in 1989, Rack Systems has evolved into the UK’s leading specialist OEM fabricator

and manufacturer for the office furniture industry. Operating from a comprehensively equipped,

purpose-built 70,000 sq ft factory complex, we design and manufacture a wide range of products

including tubular and sheet metal components, electrically operated sit/stand desk frames,

modular beam and bench systems, flip-top table mechanisms, classroom benching, upholstered

office screens, booths, sofas, and modular shelving.

Our core manufacturing competencies encompass precision sheet metal work (punching, laser

cutting, and bending), tube laser cutting, manual and robotic MIG/TIG/Laser welding, online

powder coating, CNC machining of wooden panels, sewing, and upholstery. We pride ourselves

on building long-term, co-creational relationship and delivering innovative, value-for-money

workspace solutions.

 

 

 

 

 

 

 

 

 

3. Key Responsibilities

Support the Department Manager in the smooth running of the Screens department, helping

the team meet daily and weekly production requirements.

Set up work areas and organise materials so that team members can work

efficiently, safely and to the required quality standards.

Help assign team members across work areas to support efficient working methods and

balanced workloads.

Support the prioritisation of orders in line with production schedules, customer

requirements and changing shop floor demands.

Positively engage with the team, offer practical solutions to problems and promote a strong

'can do' attitude throughout the department.

Take pride in personal performance and help set high behavioural and attendance

standards for others through visible, consistent leadership.

 

4. Safe Working, Housekeeping & Equipment Care

Follow good housekeeping practices at all times and actively promote safe working

methods across the Screens department.

Lead by example in maintaining a tidy, organised and compliant work environment that

supports both safety and productivity.

Ensure machinery and equipment are in good working order, raising maintenance

concerns promptly and supporting the upkeep of department assets.

Encourage team members to work safely, use equipment correctly and take

responsibility for their work areas.

Support continuous improvement of work practices, layout and flow so the

department operates efficiently and with minimum disruption.

 

5. Team Support, Training & Department Standards

Support the training of new team members so they understand processes,

expectations and Rack Systems' quality standards from the outset.

Build trust within the department by showing commitment to helping improve the team,

the work environment and overall results.

Lead by example through a positive attitude, dependable work ethic and willingness to

support colleagues across the department.

Assist with the performance review process for new team members, giving clear

feedback and highlighting training or support needs.

Proactively drive continuous improvement activities and encourage team members to

contribute ideas that improve quality, flow, efficiency and teamwork.

Carry out weekly stock checks and communicate ordering requirements to the office in a

timely and accurate manner.

 

 

 

 

 

 

6. Skills, Experience & Qualifications

Essential

Previous experience in a manufacturing, production or workshop environment, ideally

with exposure to team support or supervisory responsibilities.

Ability to train and support new starters to achieve required quality and performance

standards.

Strong organisational skills with the ability to set up work areas, organise materials and

keep work flowing.

Good understanding of safe working practices, housekeeping standards and

equipment care.

Confident communication skills and the ability to work positively with colleagues at all

levels.

Ability to identify problems, offer practical solutions and respond positively to

changing production demands.

Reliable approach, strong personal standards and a willingness to lead by example every

day.

Desirable

Previous supervisory experience within a screens, upholstery, assembly or similar

manufacturing department.

Experience completing stock checks and communicating material requirements

accurately.

Exposure to performance reviews, continuous improvement activities or production

planning support.

 

7. Core Competencies

Supervision & Team Support: Leading by example, building trust, coaching others and

promoting shared accountability.

Operational Control: Workflow planning, work area organisation, stock awareness and

effective deployment of people.

Quality & Standards: Attention to detail, pride in workmanship, consistency and

commitment to high behavioural standards.

Attitude & Improvement: Positive communication, problem solving, continuous

improvement mindset and a strong 'can do' approach.

 

 

 

 

 

 

 

 

 

 

 

8. Success Measures / What Good Looks Like in 12 Months

New team members are trained effectively and reach expected quality standards more

quickly and consistently.

The Screens department demonstrates stronger workflow, organised work areas and

improved day-to-day production coordination.

Housekeeping, safe working practices and equipment care are maintained to a

consistently high standard.

Weekly stock checks, communication with the office and support for order priorities

contribute to smoother production planning and fewer avoidable delays.

The team sees the supervisor as a trusted, committed and solutions-focused

presence who helps raise standards across the department.

Rack Systems is an equal opportunities employer. We celebrate diversity and are committed to

creating an inclusive, safe, and welcoming environment for all employees.