- Location
- Washington DC
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Customer Service
- Experience
- 5+ years
- Clearance
- Required
- Source
- RecruiterFlow
Description
About The Company: Virtualitics
Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and service members united by a single mission: to solve the world’s most complex, mission-critical challenges with AI.
Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage.
Behind that impact is relentless innovation. Inventors at heart, we hold 20+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.
If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.
Our team is excited to find our next Solution Leader to join the company.
Location: DC area, with travel to Customer Sites
What You Will Be Doing
Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact
Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day
Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience
Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats
Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities
Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company
Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination
Support classified engagements with customers and potential customers as required
Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users
Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery
Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location
What Virtualitics Is Looking For
• Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes
• Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced NCO or junior officer
• Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines
• Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels
• Ability to work onsite at a customer location full-time or in a hybrid arrangement
• Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)
Requirements:
• Active TS-SCI clearance
• Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued
Other Valued Skills:
• Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company
• Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments
• Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings
