HR Services Specialist

Overview

About the Role & Team

IDC is starting a new HR Services Team that will centralize HR request and services. This is part of a global team that provides HR services to the organization.  The HR Services Specialist serves as a primary point of contact for employees and managers seeking HR information, support, and services. This role provides timely, accurate, and employee-focused support across a broad range of HR topics while completing HR transactions, resolving cases, and ensuring consistent application of HR policies and processes.

 

What You’ll Do

 

• Resolve routine inquiries directly, completes assigned HR transactions, and escalates more complex or sensitive matters to the appropriate HR team.
• Provide an excellent employee experience through timely, thoughtful, accurate, empathetic service and solutions.
• Serve as a primary point of contact for employee and manager HR questions through the HR case management system.
• Respond to questions related to HR policies, benefits, payroll, time off, leaves, employment verification, onboarding, offboarding, HR systems, and other employee lifecycle processes.
• Resolve Tier 1 and appropriate Tier 2 HR inquiries, escalating complex, sensitive, or specialized matters when needed.
• Support employee lifecycle activities including new hires, transfers, promotions, organizational changes, leaves, and terminations.
• Assist employees and managers with HR systems and self-service tools.
• Maintain accurate case notes, documentation, and employee records.
• Create and maintain HR knowledge articles, standard operating procedures, templates, and other service center resources.
• Identify recurring employee questions, process gaps, and opportunities to improve HR services or increase employee self-service.
• Partner with HR Business Partners, Payroll, Benefits, Talent Acquisition, HRIS, HR Operations and other teams to resolve employee issues.
• Protect confidential employee information and follow established data privacy and security requirements.
• Meet established service center metrics for responsiveness, resolution time, accuracy, customer satisfaction, and case closure.
• Participate in HR process improvement, system implementation, and employee experience initiatives.

What You Bring

• 2+ years of experience in HR operations, HR shared services, HR administration, in a global organization
• Working knowledge of common HR policies, practices, and employee lifecycle processes.
• Experience using an HRIS and/or HR case management system; experience with UKG
• Experience with service management platforms such as Jira Service Management, serviceNow, Zendesk.
• Strong customer service and problem-solving skills.
• Ability to research questions, interpret policies, and determine when an issue should be escalated.
• Humility and judgment to know when to escalate questions or requestsStrong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and meet established deadlines and service levels.
• English proficiency with strong written and verbal communication skills.
• Ability to handle confidential and sensitive information appropriately.
• Access to fast, reliable internet service
• Knowledge of MS office suite and MS Excel including formulas, pivot tables and advanced functions.

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

 

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

 

• A competitive benefit package with additional companywide (1 day in the summer and global shutdown from 24th Dec to 1st Jan).
• Career Growth: Clear pathways for professional development and advancement within the company.
• Work Flexibility: Hybrid work model with a mix of in-office and work-from-home days, along with flexible working hours.
• Supportive Culture: Join a team that values innovation and promotes a supportive and collaborative environment.
• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

 

 

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. 

 

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.#LI-PC