Receptionist – Full-Time

Willow Creek Healthcare Center
Pay Range: $18.00 – $18.50+ BOE per hour

Position Summary

Willow Creek Healthcare Center is seeking a professional and welcoming Part-Time Receptionist to serve as the first point of contact for visitors, residents, and callers. The primary purpose of this position is to greet guests, answer telephones, and provide clerical support within the Reception/Administrative area.

This position is strictly administrative and clerical in nature and has no clinical duties or responsibilities.

Essential Duties and Responsibilities

• Provide general administrative and clerical support to the facility.

• Greet and welcome residents, families, vendors, and visitors with a friendly and professional demeanor.

• Answer and direct incoming telephone calls; take accurate messages when necessary.

• Check visitors in and direct or escort them to appropriate locations.

• Notify staff of visitor arrivals and cancellations.

• Maintain visitor sign-in logs and ensure compliance with facility policies.

• Process incoming and outgoing mail.

• Schedule appointments and maintain meeting room calendars as needed.

• Maintain a clean, organized, and professional reception area.

• Perform other clerical duties as assigned.

• Maintain strict confidentiality of resident and facility information in compliance with HIPAA regulations.

• Report any known or suspected unauthorized disclosure of protected health information.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

Education and Experience

• High school diploma or GED required.

• Previous receptionist or administrative experience preferred.

Required Skills and Abilities

• Strong customer service and interpersonal skills.

• Professional communication skills, both verbal and written.

• Ability to read and interpret policies and procedures.

• Ability to manage multiple tasks and prioritize effectively.

• Basic mathematical skills.

• Ability to solve practical problems and interpret written and verbal instructions.

• Proficiency in Microsoft Office Suite and familiarity with multi-line phone systems.

Physical Requirements

• Ability to occasionally lift and/or move up to 25 pounds.

• Prolonged sitting and computer use.

• Frequent standing, walking, talking, and hearing.

• Regular use of office equipment including telephone, copier, scanner, and computer.

• No travel required.

Work Environment

This position operates within the administrative area of a skilled nursing facility. The noise level is typically low to moderate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Information

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. This description reflects the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.