ASSISTANT, CREDIT ADMIN

ORGANIZATION AND MANAGEMENT

1. Understands and carries out the Business Operation in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital. 

2. Understands the service organization structure. 

3. Informs (Immediate Superior] when changes occur in circumstances which affect standard of services. 

4. Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service. 

5. Daily routine:  

·     Understands and carries out the Services in line with Vision and Mission Statements, Philosophy Goals and Objectives that suit the scope of the Services and hospital.

·     Understands the service organization structure.

·     Informs (Immediate Superior) when changes occur in circumstances which affect standard of services.

·     Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the services.

·     Answers phone call and relay messages.

·     Preparing and finalizing the patients bills related to Corporate Companies, Insurance or Managed Care Organization for the outpatient and inpatient.

·     Verifying data entry and debtors for outpatient and inpatient/daycare billing accurately.

·     To ensure all the document related for the bills are completed required by insurance, managed care organization or corporate companies.

·     Ensuring all charges to patient’s bills accurately.

·     Assist in sending bills to Insurance, Managed Care Organization and Corporate Companies in the dateline.

·     Maintain records in the system on receipts and bills.

·     Handling the application or medical report and certified thru copy.

·     Liaising with patient, Corporate Companies, Insurance or Managed Care Organization any queries.

·     Handling for the debts collecting related to outstanding cash paying or excess/declined from Insurance, Managed Care Organization or Corporate Companies.

·     To perform any other relevant duties as and when required by the Management.

6. Answers phone calls and relay messages. 

7. Submits usual report to the Superior and others report on requested. 

8. Assist and cover peers every time needed upon request. 

9. To perform any other relevant duties as and when required by the management 

HUMAN RESOURCE AND DEVELOPMENT

1. Takes personal responsibility for own professional development and keep up to date with professional change and growth by maintaining mandatory training hours.

2. Participates in the orientation of new members of staff to the services.

3. Participates actively in any other new service that is introduced.

4. Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURES

1. Adheres to the hospital policies and procedure and services code of conduct/ policies.

2. Maintain confidentiality of patient’s or staff personal and medical history.

3. Ensure adherence to Prevention and Control of Infection.

FACILITIES AND EQUIPMENT

1. Assists the qualified staff in the following:

• Maintains proper storage of all equipment assigned in the services.

• Check all equipment to ensure that they are in good condition and ready to be used at all time. Report if there is any faulty.

• Maintains adequate supply of services stock [where relevant].
• Keeps accurate records of equipment, medical supplies and drug in the services [kindly delete where appropriate].

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1. Complies and promotes any recognized hospital Policies, and protect, promote and support Hospital activities.

2. Participates actively in any other new service that is introduced by the services.

3. Participates in 5S activities and comply with the specified requirements 

4. Practices Standard People Practice (SPP) at all times. 

5. Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety.

6. Policies on patient and family rights are addressed at all times 

7. Participates actively and encourages compliance to all policies and Procedures of ISO9001: 2008, ISO 14001, OHSAS 18001, ISO 14001:2004, Malaysian Hospital Accreditation Standards, Joint Commission International Accreditation Standards, PSG and NNA. 

8. Complies with any instruction or measure on occupational safety and health. 

9. Carries out duties as an employee as stipulated  in Occupational Safety and Health Act and Regulations 1994:-

- To take reasonable care at work for the safety of yourself and other persons;

- To co-operate with your employer or any other person in the discharge of any duty;

- To cooperate with the outsourcing parties or any other persons in the discharge of any duty;

- To wear or use any protective equipment or clothing provided by the employer;

- To comply with any instruction or measure on occupational safety and health.

10.  Carries out responsibilities on customer service:-

• All employees will understand and be able to implement Customer Service Policy, as stated in the IMS Manual, Procedures, relevant work instructions and Customer Service Manual.

• Conducting work that fosters public support for the hospital, that will lead to fewer complaints and claims against the company.
• Helping to improve customer service by meeting and exceeding customer’s expectations.
• Anticipating possible problems that customers may face.
• Helping to resolve difficulties that customers may face.
• To promote customer service of high standard among staff.
• Monitoring customer service level.
• Cooperating in customer service audits.
• Keeping customer service committee updated on customer service issues
• To ensure that when dealing with customers all members of the staff respond in a courteous, consistent, timely and fair manner and satisfy all reasonable request from the customers.
• To ensure that the Hospital resources are used efficiently and effectively when dealing with customers.
• To treat customers with respect and dignity.
• To provide physical comfort, specifically relief from pain and pleasant and clean surrounding.

11.  Compliance to general terms:-

Personal appearance

Is appropriate for the work environment and meets expectation for the proper image of the hospital, as per services policies.

Attendance

Following hospital’s policy regarding punctuality and attendance.

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

1. Giving high quality of service to the patients. 

2. Ensuring all patients safety at all conditions