- Location
- Ipoh Specialist Hospital, Malaysia
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
ORGANIZATION AND MANAGEMENT
Bill Collection & Verification
- Collect bills from MCO ( Managed Care Organisation ) and verify the total number of bills received and pending.
- Ensure all debtor codes and final bills are accurately tallied with the Guarantee Letter (GL).
- Update GL numbers as required.
Document Handling & Filing
- Reprint received bills when necessary.
- Scan bills, GL (Guarantee Letter) documents, and other required reports; save them systematically in the file server.
- Arrange and store physical bills every 3 months for proper archival.
Bill Submission & Tracking
- Submit bills either in hardcopy or through the company’s designated portal according to internal guidelines.
- Record and track courier tracking numbers and input them later into the STD HITS system.
- Monitor and ensure timely and standard-compliant bill submission to insurance companies as per management requirements.
Reporting
- Generate and submit weekly reports on bill submission status and progress.
Insurance Liaison
- Check the insurance portal regularly for updates and changes.
- Monitor emails for any requirements or instructions from insurance companies.
- Appeal unprocessed or rejected insurance claims and ensure timely follow-up.
Customer Service & Communication
- Attend to inquiries from corporate clients and insurance companies promptly and professionally
Skills
Customer Service