Service Manager

Description

Redwood City, CA | Land Rover | Jaguar | Luxury European brand | Fixed ops | CSI | Absorption | JLR experience preferred | Peninsula | Bay Area | Silicon Valley | Veterans encouraged to apply | $100,000 - $180,000/yr OTE

IS THIS YOU?

• You're a proven Service Manager with 3+ years of fixed ops leadership -- you own CSI, absorption, technician development, and the daily rhythm of a high-expectation luxury service department with genuine confidence and care for your team

• You have Land Rover, Jaguar, or luxury European brand service management experience and you understand the technically sophisticated demands of the JLR platform and the ownership expectations that come with it

• You're ready to lead a well-established Peninsula luxury store where the guest base is affluent, brand-loyal, and rewards service leaders who run a disciplined, hospitality-first operation

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover Redwood City serves a loyal, high-net-worth guest base at the heart of the Peninsula corridor -- one of the most affluent and brand-conscious automotive markets in the Bay Area. Land Rover owners here are informed, engaged with their vehicles, and deeply attentive to the quality of their service experience. The Service Manager who leads this department with operational discipline, genuine hospitality, and a high standard for the team they build creates lasting guest relationships and a department that sustains its performance year over year.

WHAT YOU'LL DO

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction

• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and JLR warranty compliance

• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint

• Drive service department revenue and profitability -- through advisor development, process discipline, and a team that presents maintenance recommendations honestly and accurately

• Partner with parts to ensure inventory alignment supports service throughput and minimizes guest-impacting delays

• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing

• Maintain JLR OEM certification compliance, warranty administration standards, and manufacturer relationship requirements

• Resolve guest escalations with composure and a hospitality-first approach that protects the relationship

WHAT WE'RE LOOKING FOR

• 3+ years of Service Manager experience at a franchised dealership -- required

• Land Rover, Jaguar, or luxury European brand service management experience strongly preferred -- JLR platform familiarity, warranty processes, and brand standards are meaningful advantages with this guest base

• Demonstrated CSI and absorption performance at a high standard -- Peninsula buyers expect a level of service that reflects the brand, and your track record should show you've delivered it

• A people-first leadership approach -- your advisors and technicians perform better because of how you develop them

• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance

• Reynolds & Reynolds or CDK experience preferred

• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $100,000 - $180,000/yr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles

• Employee vehicle purchase and service discounts

• The backing of a growing, hospitality-led automotive group with a strong Bay Area presence

WHY LAND ROVER REDWOOD CITY

• The Peninsula corridor is one of the most loyalty-driven luxury automotive markets in the Bay Area -- Land Rover owners here return to the service teams that earn their trust, and referrals from a well-run department carry real weight in this community

• A high-net-worth, brand-engaged guest base that holds its service experience to an elite standard -- and responds with lasting loyalty when that standard is consistently met

• Land Rover's technically sophisticated platform -- Range Rover, Defender, Discovery, Sport -- makes the service work genuinely demanding and rewards a Service Manager who invests in technician development and diagnostic capability

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead our teams and serve our guests every day

• Executive leadership that sets clear standards, gives its Service Managers room to operate, and backs them with the tools and support to succeed

If you're a proven Service Manager with JLR or luxury European experience ready to lead a high-expectation Peninsula Land Rover store -- where operational discipline, genuine hospitality, and consistent team development build a department that earns lasting loyalty from one of the Bay Area's most affluent and brand-conscious markets -- we'd like to meet you.