Service Account Manager

Opportunity Profile

Location: Dallas-Fort Worth, Texas

Position Title: HVAC Service Sales Representative / Account Manager

The Opportunity:

An established and rapidly growing commercial HVAC and mechanical services organization is seeking two accomplished HVAC Service Sales Representatives to join its North Texas team. This is not a typical hunting-only sales role. The individuals hired will inherit an established portfolio of commercial HVAC customers while being empowered to expand those relationships, uncover new opportunities, and drive long-term revenue growth throughout the market.

This opportunity is ideally suited for a motivated HVAC sales professional who combines strong relationship-building skills with a solid technical understanding of commercial HVAC systems. The successful candidate will step into a position with immediate impact, assuming responsibility for existing accounts that require deeper penetration and expanded service offerings. These accounts represent significant untapped opportunity, with management actively seeking individuals who can strengthen customer relationships, identify replacement and retrofit projects, sell maintenance agreements, and create long-term growth.

The role offers the rare combination of an existing customer base, strong internal technical support, entrepreneurial freedom, and significant earning potential. With numerous customers currently requiring additional attention and engagement, the successful candidate will have the ability to quickly influence revenue growth while establishing themselves as a key contributor within the organization.

As the business continues to expand, this position offers future career advancement opportunities, including the potential to move into leadership roles as the company continues its growth trajectory. For a sales professional who thrives on autonomy, accountability, customer engagement, and technical selling, this represents a unique chance to join a company where individual performance has a direct and visible impact on business success.

The Company:

Founded in 2012, the company has grown from a startup operation into a respected commercial HVAC service and mechanical contractor serving a major Texas market. What began as a small organization has expanded into an approximately 75-80 employee company with multiple operating locations.

The company has built its reputation through consistent growth, strong customer relationships, and a commitment to delivering high-quality HVAC and mechanical solutions. Services include preventative maintenance agreements, service work, equipment replacements, retrofit projects, chiller replacements, cooling tower projects, rooftop unit replacements, and other commercial mechanical solutions.

One of the defining characteristics of the organization is its culture. Employee retention has historically been exceptionally strong, with leadership placing a significant emphasis on respect, fairness, and relationship-driven management. The company maintains an open-door environment where team members are encouraged to communicate openly with leadership. Employees are treated with respect regardless of position, and management is committed to creating a workplace that values collaboration, accountability, and mutual support

Unlike many larger organizations, the company offers the resources and capabilities of a substantial contractor while maintaining the agility, accessibility, and entrepreneurial spirit of a privately grown business.

The Boss:

This position reports directly to the founder and owner. The owner is a highly accomplished sales and operations leader with more than two decades of experience across commercial mechanical services, HVAC sales, operations management, and ownership. Prior to founding the company, he built a successful career in water treatment, sales leadership, and mechanical services, developing extensive expertise with chillers, cooling towers, pumps, HVAC systems, and commercial facility infrastructure.

Throughout his career, he has established a reputation for relentless work ethic, customer-focused sales execution, and hands-on leadership. He built the organization from a one-person startup into a thriving multi-location operation and remains actively involved in the growth and development of both the company and its employees.

What makes him particularly attractive as a leader is his commitment to mentorship and development. He enjoys teaching sales professionals how to grow accounts, build customer relationships, and create long-term success. He believes strongly in accountability, initiative, and work ethic, while also providing the support and accessibility that sales professionals need to succeed.

Professionals joining this organization will work directly with an owner who has personally achieved success in HVAC sales, understands the challenges of the role, and has built a company culture centered on trust, respect, and opportunity.

The Position:

The HVAC Service Sales Representative / Account Manager will be responsible for managing and expanding a portfolio of commercial HVAC accounts throughout the assigned territory. This individual will focus on maintaining strong customer relationships while identifying opportunities for service agreements, preventative maintenance programs, retrofit projects, equipment replacements, chiller projects, cooling tower work, and other HVAC-related solutions.

The role will involve a combination of account management and business development, with a primary emphasis on strengthening existing customer relationships while generating new opportunities and expanding market presence.

Essential Functions (Other duties may be assigned):

• Manage and grow an assigned portfolio of existing commercial HVAC accounts.
• Develop new business opportunities throughout the market.
• Sell HVAC service agreements, preventative maintenance programs, retrofit projects, equipment replacements, rooftop unit replacements, chiller projects, cooling tower projects, and related services.
• Conduct customer visits, site evaluations, solution development activities, and customer presentations.
• Build long-term relationships with facility managers, property managers, building owners, and other decision-makers.
• Expand existing customer relationships by identifying additional service and project opportunities.
• Collaborate closely with technicians, operations personnel, estimators, and leadership teams to develop customer solutions.
• Maintain sales pipeline activity and customer communication records.
• Achieve sales growth objectives and contribute to overall company expansion.
• Represent the organization professionally throughout the territory.

Qualifications:

• Commercial HVAC industry experience.
• Strong mechanical aptitude and understanding of HVAC systems and equipment.
• Experience selling HVAC service agreements, maintenance programs, equipment replacements, retrofits, or related mechanical solutions.
• Ability to identify customer needs and develop appropriate solutions.
• Strong communication and relationship-building skills.
• Demonstrated accountability, self-motivation, and initiative.
• Ability to manage multiple customer relationships simultaneously.
• Proven ability to work independently while remaining collaborative with internal teams.
• Valid driver’s license.

Education and Experience:

• Commercial HVAC sales, service sales, account management, equipment sales, or related mechanical industry experience required.
• Experience with commercial HVAC contractors, manufacturers, distributors, or service organizations preferred.
• Background involving rooftop units, chillers, cooling towers, motors, and commercial HVAC equipment preferred.
• Previous maintenance agreement and service contract sales experience preferred.
• Technical, field service, operations, or trade experience prior to entering sales is advantageous.

Competencies:

• Customer Relationship Management
• Consultative Selling
• Business Development
• Account Penetration and Growth
• Mechanical Aptitude
• Communication and Presentation Skills
• Self-Motivation
• Accountability
• Time Management
• Problem Solving
• Collaboration
• Technical Sales Ability
• Strategic Thinking
• Professionalism

Work Environment:

This position operates primarily throughout the assigned market and requires regular customer visits, site meetings, facility walkthroughs, and business development activity. The role provides significant autonomy and independence, requiring a highly organized professional capable of managing customer relationships and sales activities with minimal supervision.

The successful candidate will be supported by an experienced team that includes service technicians, operations personnel, estimators, sales peers, and company leadership. The organization maintains a collaborative, team-oriented culture focused on customer satisfaction, employee respect, and long-term success.

Compensation:

The company offers a competitive compensation package that includes a strong base salary, uncapped performance-based commission opportunities, bonus potential, comprehensive benefits, paid time off, and either a company vehicle or approved vehicle allowance.