Service Account Manager

Job Title

Service Account Manager

Job Description

The Services Account Manager is responsible for executing comprehensive account plans to meet and exceed sales targets, focusing on expanding market share and increasing revenue from existing clients. The role works under general supervision and develops strategic relationships with key clients, acting as a trusted advisor. The role participates in complex sales cycles from lead generation to closing, provides advanced analytical support, identifying trends and opportunities. The role develops client presentations, participates in negotiations, and collaborates with product development and marketing teams. The role supports detailed sales reports and forecasts, monitors KPIs, and contributes to continuous improvement initiatives using LEAN methodologies

Your Role:

• Executes comprehensive account plans to meet and exceed sales targets, focusing on expanding market share and increasing revenue from existing clients through strategic initiatives and customer engagement.

• Fosters relationships with key clients, acting as a trusted advisor to understand their needs and provide tailored solutions that drive business success and long-term loyalty.

• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance across all activities.

• Participates in complex sales cycles from lead generation to closing, coordinating with internal teams to ensure a seamless and efficient sales process that meets client expectations.

• Provides advanced analytical support to identify trends, risks, and opportunities within the market, translating insights into actionable sales strategies that drive growth and mitigate potential challenges.

• Develops client presentations and participates in negotiations, articulating the value proposition of products and services to secure long-term contracts and agreements that align with business goals.

• Collaborates with product development and marketing teams to provide customer feedback and influence the development of new products and services that meet evolving market demands.

• Provides support in the preparation of detailed sales reports and forecasts, ensuring accuracy and providing strategic recommendations to senior leadership for informed decision-making.

• Monitors key performance indicators (KPIs) to measure the effectiveness of sales strategies and reports the findings to senior account managers to support data-driven adjustments to optimize performance.

• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.

• Owns the end-to-end CRM opportunity management to ensure full pipeline visibility for services (renewals, conversions, win backs, upgrades, lifecycle), rigorous stage and forecast category progression with stage to forecast alignment.

• Adheres to quality guidelines and KPIs by maintaining real-time updates and documenting precise win/loss insights.

• Ensures CRM accurately reflects the commercial reality of the field and supports accurate forecasting.

You are the right fit if:

• Bachelor's Degree/ Vocational Education in Business Administration, Sales, Marketing, or equivalent relevant majors.

• Minimum 5 years of experience with, Sales and Business Development, Service Delivery Management or equivalent in healthcare sector.

• Proven Track Record of Sales Delivery against Targets in Medical Devices Market.

• Strong communication and stakeholder management skills

Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.  Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an /field/role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

#LI-EU

#LI-FIELD