Service Account Manager

Job Title: Customer Success Manager / Service Account Manager Location: Ultralag Education: Bachelor’s degree in business, Communication, Computer Science, or related field preferred Experience: 5+ years in Account Management, Customer Success, Client Services, or Business Development No Openings: +1  Summary  The Customer Success Manager / Service Account Manager is responsible for managing and growing strategic client relationships while ensuring high levels of customer satisfaction and retention. This role serves as the primary point of contact for key accounts, driving account growth, renewals, and cross-functional collaboration to deliver exceptional client experiences and business outcomes.  Roles and Responsibilities Serve as the primary point of contact for strategic clients and stakeholders Build and maintain long-term client relationships Understand client business goals and identify growth opportunities Manage upselling and cross-selling initiatives Collaborate with Sales, Operations, Delivery, and Support teams to ensure service excellence Conduct regular business reviews and performance discussions with clients Proactively identify and mitigate risks impacting client satisfaction Support contract renewals and commercial discussions Monitor industry trends and competitor activities Manage multiple accounts and priorities effectively Drive customer retention and account growth strategies Required Skills Strong client relationship management and stakeholder engagement skills Excellent verbal and written communication skills Strong presentation and negotiation abilities Analytical and problem-solving mindset Ability to manage multiple priorities in fast-paced environments Experience using Microsoft Office or Google Workspace Strong organizational and time management skills Results-oriented and customer-focused approach Desired Skills Experience managing enterprise or strategic accounts Knowledge of storage or networking environments Experience with contract management and renewals Commercial and business development experience Ability to identify expansion opportunities within accounts