director digital product mgmt, Partner Digital & Hardware

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role will lead the strategy and governance for the digital products, experiences, and hardware used by partners working in our coffeehouses and the field leaders who support them. Leading a multidisciplinary team of digital product managers, UX designers, and UX researchers, this leader will translate coffeehouse operational needs into a cohesive digital roadmap and partner across the enterprise to deliver simple, connected experiences that improve partner effectiveness and coffeehouse performance.

As a director digital product mgmt, Partner Digital & Hardware, you will…

• Serve as the centralized governance leader for digital products, experiences, and devices designed for coffeehouse partners and field leaders, leading a multidisciplinary team of digital product managers, UX designers, and UX researchers.
• Set and manage an integrated partner digital roadmap, lead quarterly planning, and prioritize investments across coffeehouse planning, preparation, production, order, payment, and supporting portfolios.
• Translate coffeehouse operational needs and partner insights into intuitive, scalable digital products, connected workflows, and technology solutions.
• Create a cohesive partner digital ecosystem by integrating experiences, workflows, data, and devices across portfolios rather than managing them as standalone solutions.
• Lead the enterprise strategy and governance for coffeehouse technology devices and full-lifecycle hardware investments across North America, including new hardware, fleet deployment, repair and maintenance, lifecycle planning, and replacement strategies.
• Partner closely with Starbucks Technology and enterprise product teams to align on capabilities, design, technical dependencies, investment priorities, sequencing, and delivery.
• Champion partner-centered research, discovery, testing, and feedback loops to ensure solutions address meaningful frontline needs and are successfully adopted in coffeehouses.
• Establish success measures and use data to connect digital and hardware investments to partner adoption, operational efficiency, service time, accuracy, and overall coffeehouse performance.
• Build and develop a high-performing multidisciplinary organization while establishing clear product practices, decision rights, accountability, and ways of working.

We’d love to hear from people with:

Basic Qualifications

• Minimum 10+ years progressive responsibility in Digital Product Management
• Minimum 10+ years prior people management experience
• Strong communication skills and proven ability to influence both at a strategic leadership level and cross functionally
• Expert at working in the agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)
• Strategic mindset and bias for action with strong ability for strategic planning and driving business outcomes
• Ability to lead and influence a team while fostering relationships across multiple enterprise-wide teams
• Deep domain expertise including knowledge of industry & tech trends and users & customers

Preferred Qualifications

• Bachelors degree in business, marketing, computer science, or engineering
• Advanced degree

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to https://www.starbucksbenefits.com/starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.