- Location
- Oregon · Washington · California
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Lever
Description
The Role
Reporting to the Regional Manager of Customer Success - West, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. This individual will have a core focus on post-sale relationships, with a main focus on upselling/cross-selling, including enablement, service performance, renewals, and supporting the overall customer experience.
They’ll be accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives and other benefits of the Megaport proposition.
The position will sit within the wider Integrated Accounts Team, working closely alongside a Direct Sales Executive and Solutions Architect in the Pacific Northwest region. The CSM plays an integral role on the team, and ultimately, they’ll be responsible for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain, and develop increased value from this nominated account list.
