IT INFRASTRUCTURE ADMINISTRATOR I

Under general supervision, the purpose of the position is to perform highly skilled technical work in broad scale systems analysis, design, support, and management for major the City information technology infrastructure. Employees in this classification are responsible for supporting systems, applications, servers, network equipment, and cybersecurity for the City. Provides continuous monitoring of work processes to ensure quality assurance/control and improvements to current processes and procedures where applicable. Performs professional, technical duties with responsibility implementing and maintaining the City’s technical infrastructure systems.  General responsibilities include overseeing the implementation of new and/or enhanced service offerings, policies, and procedures to ensure the continued reliability and effectiveness of network and desktop systems and providing technical oversight to support the City in accomplishing objectives through the use of information technology solutions. 

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Receives, prioritizes, and responds to staff, end user and department requests for troubleshooting, maintenance, and resolution to requests for support concerning major and integrated systems of the assigned functional areas.
• Provides project management and leadership for the IT Department, major system installations, upgrades, and or modifications; may require management of multiple projects simultaneously to ensure adherence to critical paths and project goals.
• Functions as a junior technician in ensuring proper integration of new and existing systems that may encompass multiple platforms and/or critical legacy systems.
• Assists in the design of systems specifications, documenting all hardware and network architecture and configurations, including specifications for building infrastructure modifications if required.
• Plans and coordinates the analysis, design, timely implementation and testing of Network and desktop projects.

• Troubleshoots, maintains, and repairs the wired and wireless network and related systems, internet connections, switches, and related equipment.

• Researches current trends and development in the industry to systems under charge; identifies where new solutions or enhancements to current systems may improve operational or functional efficiency of assigned systems. 
• Monitors and analyzes systems performance; analyzes processes; defines and develops user requirements; and implements enhancement and integration of software applications.
• Maintains inventory of IT infrastructure related assets. Identifies when systems applications, hardware, components, or other peripheral devices of the assigned systems are near exhausting expected life-cycles; recommends implementations of new technologies accordingly.
• Communicates with hardware/software/technology vendors; oversees procurement functions specific to network, server, and application requirements, vendor evaluation, and contract development and execution.
• Works collaboratively with information services professionals in integrating other discipline components, standards, and protocols, e.g., security administration, database administration, automated electronic systems, data network, voice network.
• Plans, coordinates, implements, and manages the analysis, design, and support of all cybersecurity related duties.
• Maintains, IT related physical security infrastructure and architecture such as cameras and access control.
• Maintains systems, plans, and procedures for incident response, data loss prevention, application security, network security, forensics, threat intelligence, and cybersecurity vulnerabilities.
• Performs basic administrative duties including written reports, memorandums, letters, and electronic correspondence, interaction with others, and communication through telephone and meetings.
• Provide emergency technical support for related job duties after normal work hours when necessary; Responsible to participate in an on-call rotation to support City of Palm Coast Infrastructure in a 24x7 support model.
• Performs related duties as directed.

Associate degree in Information Systems, Computer Technology, Computer Science, or related field; supplemented by three (3) years progressively knowledgeable and skilled experience in server, IT operations, networking, and project management, or equivalent combinations of education, technical certifications, and experience. 

Microsoft Certifications preferred.  

VMWare Certifications preferred.

Cybersecurity Certifications preferred.

Must possess and maintain a valid Florida Driver’s License.

• Ability to effectively coordinate technical support services utilizing department staff comprised of entry and journey level professionals engaged in carrying out departmental functions; ability to plan, organize, direct, and appraise the work of technical personnel.

• Ability to effectively plan for and use technical and staff resources.
• Knowledge of the methods, tools, and techniques applied to systems analysis, evaluation, and design for existing or new support systems in complex multi-platform networked environments.
• Knowledge of the principles, practices, and application of network design; LAN/WAN Switching; and infrastructure architectures including Ethernet and Fiber.
• Knowledge of the principles, practices, and application of Windows server, SQL server, Exchange, IIS, Microsoft 365, and VMWare.
• Knowledge of the various technical disciplines of the industry, e.g., web management, database management, voice and data network administration, security administration.
• Knowledge of the body of available and current information resources applicable to the department’s functions for technical research and development purposes.
• Knowledge of various current technologies relevant to existing applications and/or upcoming installations, e.g., Microsoft technologies; report writers; relational databases; programming/scripting languages; web, server, and voice/data network technologies.
• Knowledge of data loss prevention, forensics, incident response, and cybersecurity vulnerability mitigation.
• Skill in reading and interpreting technical and trade journals, industry specific periodicals, product/manufacturer specifications, and related technical information data.
• Knowledge of the operations and practices of local government, including budget administration.
• Ability to evaluate operational performance and implement changes; knowledge of project management techniques.
• Skill in interpersonal, planning, and communications; ability to communicate professionally verbally, in writing, and in presentations.
• Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.
• Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
• Ability to establish and maintain effective working relationships with employees, division and department heads, public/private sector contacts, and City administration.
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.

• While performing the essential functions of this position the employee is sometimes exposed to disagreeable environmental factors.