Café Supervisor

Overview

About The First Group Hospitality 

 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

 

For more information, visit tfghospitality.com 

Job Description

Job Summary

At The First Group Hospitality, Exclusive Private Members' Club, we are looking for a passionate and service-driven Café Supervisor to lead the day-to-day café experience for our members and guests. The role combines hands-on operational leadership with personalized service, team development, and a strong focus on product quality, presentation, and consistently high Club standards.

Key Responsibilities

• Supervise daily café operations, ensuring smooth service, operational readiness, and consistently high standards.
• Lead and support the café team during service, providing coaching, direction, and real-time feedback.
• Engage with members and guests, anticipate preferences, and ensure attentive and personalized service.
• Maintain strong knowledge of coffee, beverages, food offerings, ingredients, and current café trends.
• Monitor product quality, presentation, service flow, cleanliness, and overall café ambience.
• Handle member feedback and service concerns professionally, ensuring timely resolution and appropriate follow-up.
• Manage stock levels, ordering, wastage, and inventory while supporting cost control and revenue opportunities.
• Ensure compliance with food safety, hygiene, health and safety, and established Club procedures.

Desired Skill & Expertise

Desired Skills & Competencies

• Diploma or relevant qualification in Hospitality, Food & Beverage, or a related field is preferred.
• 3–5 years of café or Food & Beverage experience, including at least 1 year in a supervisory capacity, preferably within a private members club, premium café, or luxury hospitality environment.
• Strong leadership and hands-on team coaching capabilities.
• Good knowledge of specialty coffee, beverages, café service, and contemporary product trends.
• Strong member engagement and service recovery skills.
• Commercial awareness with an understanding of inventory, cost control, upselling, and operational performance.
• Organized, adaptable, and composed with a strong eye for quality, presentation, and detail.