Assistant Housekeeping Manager

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, pickleball courts, and a private beach.

When you've enjoyed a delicious meal on our boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard. We're looking to fill the role of Assistant Housekeeping Manager, if this is something you might be interested in, keep reading! 

Position Summary
To assist the Housekeeping Manager in ensuring the smooth and consistent operation of housekeeping and the highest standards are met and maintained, service is attentive, friendly, efficient and courteous. 

What will you be doing?
You will be responsible for performing the following tasks to the highest standard:

• Motivating, coaching, and inspiring team members to provide exceptional services to our guests
• Ensure policies and procedures are followed consistently through daily operations
• Assist in the day-to-day operations of housekeeping, including, but not limited to scheduling, cost control, labour control, payroll, ordering, and coding invoices
• Assists with hiring, training, introduction of new team members and performance reviews
• Monthly linen inventory
• Maintaining par levels and inventory of all supplies
• Collaborates effectively with all other department heads and leaders
• Thinks and acts with the guest in mind, makes guest service a priority
• Work closely with the Front Office, Reservations and Maintenance Teams to ensure a premium guest room experience
• Ensure that health, wellness, and safety standards are met and exceeded, including knowledge of and proper use of cleaning and other chemicals, safe work practices, etc. 
• Responsible for the highest standards of conduct, integrity and ethics of yourself or any other department and reporting any complains, concerns or irregularities to directly to the Housekeeping Manager or General Manager
• Deals with guest concerns in a professional and courteous manner
• Efficiently acts upon feedback of team members to ensure a positive experience for the housekeeping team
• Participate in meetings when the Manager is unable to attend to ensure communication is maintained
• Other duties as assigned
• Available to work varied shifts: days, weekends, and holidays

What are we looking for?
To successfully fill this role, you should demonstrate the following:

• Previous experience as a Housekeeping Supervisor and/or Housekeeping Manager is required
• Experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
• Is highly organized and has very effective time management skills
• Committed to delivering high levels of customer service
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills
• Outstanding problem solving skills

Perks

• Competitive Compensation
• Extended Health and Dental Benefits
• Employee discounts on accommodations, dining and more at our sister properties
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!