- Salary
- $120k – $160k/yr
- Location
- San Francisco Office
- Workplace
- Onsite
- Type
- Full-time
- Department
- Post-Sales
- Seniority
- Lead
- Experience
- 5+ years
- Education
- Certification
- Industry
- Healthcare
- Category
- Customer Success
- Role type
- People Manager
- Environment
- Office
- Source
- Ashby
Overview
As the Customer Support Lead at Roger, you'll manage and develop a team of customer support representatives while also analyzing support trends to improve the product. You'll own hiring, training, and onboarding as the team scales, maintain best-in-class response times, and build self-serve infrastructure like help centers and documentation. The role requires 5+ years in customer support at a B2B SaaS company with at least 1-2 years of team leadership experience. You'll need to be highly analytical, familiar with Zendesk, and have exceptional communication skills. This position offers significant growth opportunities in a mission-driven healthcare AI company.
Skills
Benefits
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About Roger
Roger is an AI platform that frees home health clinicians from paperwork so they can focus on delivering life-changing care to elderly patients in the comfort of their homes.
