Assistant Operations Manager, Global Hospitality Services

【シティグループについて】 シティグループは1902年の横浜支店開設以来、120年以上にわたり日本で事業を展開するグローバル金融機関です。現在、東京を拠点に法人・投資銀行業務、マーケッツ、証券サービス、トレジャリー・トレード・ソリューションなど幅広い金融サービスを提供しており、外資系金融機関の中でも日本市場において主要なプレイヤーとしての地位を確立しています。

Citi is looking for an Assistant Operations Manager to support the strategic and operational leadership of its Global Hospitality Services function in Japan — one of the most significant and fast-growing markets in Citi's global network. In this role, you will help deliver a consistently high-quality workplace experience across a broad portfolio of hospitality services, from client center operations and reception concierge to event catering and colleague dining. You will work closely with the Operations Manager and country leadership team to coordinate vendor performance, maintain service standards, and contribute to a high-performing, operationally sound environment for colleagues and clients alike.

# Responsibilities

• Coordinate day-to-day hospitality operations across multiple service lines — including client center services, reception, event catering, colleague dining, and vending — to ensure consistent, high-quality delivery across all touchpoints.
• Manage third-party vendor relationships by monitoring performance, resolving issues promptly, and ensuring contractual and service commitments are met.
• Support the Operations Manager as a subject matter expert in hospitality services, contributing to the uplift of operational standards and the execution of people management and project management initiatives.
• Improve service quality continuously by identifying gaps, coordinating corrective actions, and ensuring all service delivery aligns with Citi's global standards.
• Assist in managing operational budgets, identifying cost efficiencies, and producing accurate statistical reports to support governance and risk oversight.
• Coordinate the implementation of compliance guidelines, handle sensitive information with appropriate discretion, and support controls that minimize operational and reputational risk.
• Communicate hospitality product knowledge effectively to suppliers and internal stakeholders to ensure well-informed, well-supported service outcomes across the Japan market.

# Required qualifications & skills

• 5 to 8 years of operations experience in a hospitality environment, ideally spanning executive services, food and beverage, or related corporate service disciplines across multi-site settings.
• Demonstrated ability to manage third-party vendors, including performance oversight, issue resolution, and ongoing relationship management.
• Experience working in client-facing service environments where quality, responsiveness, and professionalism are critical to outcomes.
• Working knowledge of operational controls, governance processes, and the disciplines required to maintain service compliance in a regulated corporate environment.
• University degree (Bachelor's or Master's) in Hospitality Management, Business Administration, or a closely related field.
• Advanced Japanese language proficiency is essential, as this role involves regular communication and negotiation with local vendors and third-party service providers in Japan.
• Business-level English proficiency is required to engage effectively with global stakeholders and senior leadership across Citi's international network.

# Beneficial skills & qualifications

• Professional certification in Food Safety Management, such as HACCP, is highly desirable and demonstrates a commitment to service safety and operational rigor.
• A qualification in managerial leadership or process improvement — such as PMP or Lean Six Sigma — adds meaningful value in coordinating complex, multi-workstream environments.
• Prior experience operating within a large, matrixed global organization, particularly within financial services or a similarly fast-paced corporate setting, is an advantage.

# What we offer

At Citi, you will be part of a globally connected team that takes the quality of the working environment seriously. This role offers the opportunity to contribute to meaningful operations at scale, in a market that is central to Citi's strategic priorities — with real impact on colleague experience and client perception every day.

• A hybrid working arrangement with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to the team.
• Exposure to senior global leadership and the opportunity to contribute to strategic initiatives that shape how hospitality services are delivered across Citi's international network.
• Access to structured learning and professional development programs to support your career progression within operations and beyond.
• Wellbeing support and work-life balance resources designed to help you perform at your best inside and outside of work.

Apply today to bring your hospitality operations expertise to a role where your work directly shapes the workplace experience for colleagues and clients across one of the world's leading global banks.

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## Job Family Group:

Corporate Services

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## Job Family:

General Services

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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