Administrative Specialist III- Training Unit

The Department of Adult and Juvenile Detention (DAJD) is seeking one (1) full-time Administrative Specialist Ill to join our training team! The position supports all divisions of the Department of Adult and Juvenile Detention.
 
Join our Training team!
The Department of Adult and Juvenile Detention (DAJD) is seeking a technically savvy, highly motivated individual to occupy the position of Administrative Specialist Ill for our Training Unit. We seek a detail-oriented, customer-focused, flexible, and self-motivated individual who works well with other team members to support our training program. Focusing on superior service, the successful candidate will be instrumental implementing new digital solutions that will create easy­ to-use and effective mechanisms to track and retrieve staff training records.
 
About the department: The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county jail in the State of Washington, housing an average daily population of more than 1500 inmates.The job description is an overview and is intended to describe the general nature and level of work being performed. It is not to be an exhaustive list of all the functions and tasks required of this position.
 
 

• Provide exceptional customer service and support in assisting with information requests from general public, command staff, County departments, internal, and external stakeholders;
• Prepare the Training Unit's Master Calendar annually and provide updates to the team as changes occur;
• Assist in the preparation/organization of DAJD's New Employee Orientations;
• Utilize SharePoint to organize and maintain records;
• Utilize various computer programs/databases to develop, maintain, update, enter/retrieve data related to training databases and electronic training files;
• Track DAJD employee attendance at King County safety classes (i.e., Defensive Tactics, Ongoing training, Firearms qualifications);
• Troubleshoot and work directly with King County Information Technology staff to keep quizzes/calendars working smoothly;
• Maintain Outlook calendar information for Training Unit staff and multiple conference rooms, schedule and reserve locations for training sessions, and meetings;
• Maintain and update a NEOGOV database to include online training;
• Enter/track new-hire mandatory training in King County's PeopleSoft program;
• Identify, research, and resolve Training Unit issues, as needed; make recommendations/problem-solve situations;
• Compose reports utilizing a variety of computer and database programs;
• Maintain and update schedules of activities, statistical charts and graphs as needed for various functions/purposes;
• Maintain security and confidentiality of highly sensitive communications and information in all forms (written, verbal and electronic) and of all related information and documents including files and records;
• Collaborate with the Washington State Criminal Justice Training Commission (WSCJTC) Registrar to facilitate the registration and enrollment of newly hired officers.
• Enroll/register staff in approved external trainings and managing payment of those events.
• Listen to customers/stakeholders and use their feedback to improve or recommend appropriate changes to processes, services and products;
• Responsible for performing other duties as assigned and needed to support the Training Unit.

• Three (3) years of full-time office work experience which includes one (1) year of experience working with complex processes in high quantity/high volume customer service and complex administrative functions.
• High School Diploma or GED.
• Must be proficient in use of general office equipment, including copiers, printers, and scanners.
• Intermediate skill level utilizing Microsoft Office 365.
• A valid Washington State driver's license by time of hire.

 
WE ARE LOOKING FOR SOMEONE WHO HAS: 
 

• Skill in providing consistent, accurate, friendly, and professional technical support to non-technical customers.
• Strong customer service skills including effective oral and written communication skills. Ability to use tact and discretion in difficult communications.
• Exceptional organizational skills including: planning, prioritizing, attention to detail, ability to multitask, analytical skills, problem solving, and time management skills.
•  The maturity and responsibility to maintain secure and confidential information, addressing sensitive inquiries and complex issues.
• Must be able to work effectively with individuals from a variety of backgrounds and cultures.

 
DESIRABLE QUALIFICATIONS INCLUDE: 

• Experience monitoring employee training for a large organization.
• Experience working within the criminal justice/corrections field.
• Experience working with all of the following systems: NEOGOV, Power Suite, SharePoint, Adobe Professional.
• Experience working in Field Training programs with a specific focus on understanding the documentation flow and process.
• Advance level skill utilizing Microsoft Office 365.

WHO MAY APPLY: This position is open to all qualified candidates. Only the top selected candidates will be invited to interview. Applicants requesting Veteran's Preference must provide a scanned copy (pdf format) of their DD-214. Forms will be reviewed to determine eligibility.
 
HOW TO APPLY: Completion of the full King County application and supplemental questionnaire is required. Resumes or letter of interest alone WILL NOT substitute for a full application. A copy of your current resume and a letter of interest detailing your qualifications is required. If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
 
SPECIAL REQUIREMENTS: Competitive candidates for this position might be required to take a computer-based skills proficiency assessment. If a skills assessment is administered, only the top selected candidates that have successfully passed the skills proficiency assessment will be invited to interview. It is a hiring requirement that all staff employed by DAJD successfully pass a thorough background investigations process, which includes fingerprinting, criminal history check, reference checks, and other tests as deemed necessary.
 
WORK LOCATION: The workspace for this position is located within the secure perimeter of the King County Correctional Facility (500 Fifth Avenue, Seattle WA 98104) with a secondary work location within the secure perimeter of the King County Maleng Regional Justice Center (401 4th Ave N, Kent, WA 98032)
 
WORK SCHEDULE: The current opening is for a 40-hour workweek. Candidates are required to be available to work Monday through Friday, 8:00 a.m. to 4:30 p.m. Schedule assignments are subject to the staffing needs of the department. This position is overtime eligible under the provisions of the federal Fair Labor Standards Act (FLSA),.
 
UNION MEMBERSHIP: This position is represented by Public Safety Employees Union, Non- Commissioned Employees.
 
 
DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to: Jaclyn Smith, Sr. Human Resource Analyst; Phone Number 206-263-3379; or via email at [email protected]

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Forbes recently named King County as one of Washington State's best employers.
 
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
 
Guided by our values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.