Lead Credit & Collections Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team as a Lead Credit & Collections Representative and contribute to our financial operations. In this position, you'll manage a portfolio of customer accounts, leading credit management tasks including credit limit calculations, approvals, and maintenance. You'll serve as the primary point of contact for resolving issues related to disputes, non-payment, and account reconciliation through customer engagement and cross-functional collaboration. We're seeking a detail-oriented professional with excellent communication skills who can mentor team members while maintaining strong customer relationships and meeting performance metrics.

REQUIREMENTS:
• Minimum 4 years of experience in credit and collections, particularly with governmental and commercial customers
• Preferred Fields of Study: accounting, finance, or related field
• Fluent in English and another European language (French, German, Italian, Spanish, Portuguese, or Dutch)
• Expert knowledge of ERP systems (Oracle E1, SAP) and collection software (CForia)
• Strong proficiency in Microsoft Office suite (Excel, Outlook, PowerPoint)
• Excellent communication and negotiation skills for managing customer relationships
• Proven ability to work independently and resolve complex issues
• Strong analytical and problem-solving capabilities
• Demonstrated expertise in credit & collections processes and accounting systems
• Experience with Sarbanes-Oxley compliance and internal controls
• Ability to train and mentor team members
• Strong organizational and time management skills
• Process improvement methodology knowledge
• Adaptable to changing priorities
• Detail-oriented with high accuracy standards
• Proven record of meeting targets and SLAs
• Ability to lead and coordinate cross-functional meetings