Delivery Management

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
 

As a Delivery Management professional at Kyndryl, you will manage delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client. This role is responsible for delivery governance, workstream coordination, resource readiness, onboarding alignment, capacity planning support, reporting, escalation, continuity, and execution oversight across engineering, support, cloud implementation, certification, DevOps, testing, and project teams.
 

What you will do
 

• Establish and manage the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination.

• Support capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams.

• Coordinate onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity.

• Track delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations through agreed reporting cadence.

• Act as a delivery escalation point for service impacts, unresolved issues, incident/problem coordination, resource readiness concerns, and delivery variances.

• Work within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance.

Who You Are

Required skills and experience

• 15+ years of experience.

• Experience managing software engineering, product engineering, embedded systems, DevOps, cloud/platform, certification, technical support, or complex technology delivery workstreams.

• Strong capability in delivery governance, stakeholder management, reporting, escalation, risk tracking, dependency management, and operational cadence management.

• Understanding of managed capacity, role-based delivery, resource readiness, onboarding, knowledge transfer, demand planning, and change control.

• Ability to manage distributed technical teams aligned to software/product engineering outcomes.
   

Preferred skills and experience

• Experience supporting embedded software, Linux platforms, cloud-edge products, DevOps toolchains, CI/CD, Kubernetes, testing, or certification-oriented workstreams.

• Experience with global delivery models, customer-governed tools/workflows, and capacity-based commercial delivery constructs.

• Familiarity with support models, product escalation flows, defect documentation, and engineering handoffs.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.