- Location
- Egypt - Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally.
WHAT YOU'LL DO
- Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
- Develop PSA and SOW in collaboration with Sales and Legal teams.
- Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
- Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
- Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
- Review customer’s implementation and integration plans and make recommendations in line with best practices.
- Present new product functionality, engage customer in evaluation of new product releases.
- Keep track of customer run rates, develop remediation plan in case of negative dynamics. Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.
- Update customer on regular basis about progress of work on support cases, incidents, and features request.
- Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
- Provide feedback to Acronis Product Management teams based on customer requirements.
- Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
- Manage internal organization development projects, ensure consistent execution and reporting.
WHO WE’RE LOOKING FOR
- 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
- 3+ years of technical hands-on experience in the following areas : SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI
- IP network design/administration
- DC/infrastructure design/operations, DBs administration
- Server administration
- Dashboards/reports
- Python scripting (advantage)
- Excellent communications, interpersonal, and presentation skills.
- Excellent business analysis, project, risk, and relationship management skills.
- Ability to interact and communicate with multiple stakeholders, including C-level.
- Fluent written and spoken French and English.
*Please submit your resume and application in English
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
