Recreation Receptionist PT

Title: Recreation Receptionist

Department: Recreation

Division: Community Center

Wage: $16.00 - $22.00 per hour

Key Responsibilities:

Customer Service:

● Greet visitors and guests in a friendly and professional manner.

● Provide information about the facility's programs, activities, and services.

● Assist guests with inquiries, requests, and concerns, offering appropriate solutions and guidance.

● Handle telephone calls, emails, and in-person inquiries promptly and efficiently.

● Maintain a positive and welcoming atmosphere, ensuring visitors feel valued and comfortable.

Facility Bookings and Reservations:

● Assist customers with the registration process for recreational programs, classes, and events.

● Collect fees, process payments, and issue receipts.

● Coordinate with other staff members to ensure seamless facility usage and avoid scheduling conflicts.

● Maintain accurate records of bookings, reservations, and customer information.

Administrative Support:

● Perform general administrative tasks such as filing, data entry, and report generation.

● Maintain inventory of office supplies and ensure they are adequately stocked.

● Assist in the preparation and distribution of promotional materials, brochures, and schedules.

● Support other departments within the recreation center as needed.

● Collaborate with colleagues to ensure efficient operations and excellent customer service.

Safety and Security:

● Monitor access to the facility, ensuring only authorized individuals enter.

● Enforce facility rules and regulations to maintain a safe and secure environment.

● Respond promptly to emergencies or incidents, following established protocols.

Qualifications and Skills:

● High school diploma or equivalent; additional education or certification in hospitality, customer service, or related fields is a plus.

● Proven experience in a customer service or receptionist role, preferably in a recreational or hospitality setting.

● Excellent interpersonal and communication skills, with a friendly and approachable demeanor.

● Strong organizational skills and attention to detail.

● Ability to multitask and handle various responsibilities efficiently in a fast-paced environment.

● Proficiency in using computer systems and software for data entry, scheduling, and general office tasks.

● Knowledge of recreational activities, programs, and services is desirable.

● Ability to work flexible hours, including evenings, weekends, and holidays, as required.

The Recreation Receptionist plays a vital role in ensuring visitors' satisfaction and maintaining a positive image of the recreation center. This position offers an opportunity to engage with a diverse community, contribute to the success of recreational programs, and foster an enjoyable experience for all guests.