- Location
- AP-KR-Hwaseong (EL), Korea, Republic of
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Manager
- Experience
- 10+ years
- Education
- Bachelor
- Source
- Workday
Description
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Qnity is seeking an experienced Customer Quality Manager to join our industry-leading CMP (Chemical Mechanical Planarization) business in Korea.
You will partner closely with leading semiconductor customers, influence quality and technology roadmaps, and collaborate with global teams to drive customer success and business growth.
We are looking for a seasoned professional with 10+ years of experience who thrives in a customer-facing environment and enjoys solving complex technical challenges while building long-term strategic relationships.
What You'll Do
Customer Quality Leadership
Serve as the primary quality contact for assigned strategic customers and directly manage product quality and service responsiveness.
Lead customer complaint investigations and resolution activities, including root cause analysis, data analysis, and corrective action development in collaboration with global quality, manufacturing, and technical teams.
Ensure timely customer communication and delivery of high-quality solutions that meet customer expectations and business objectives.
Strategic Customer Partnership
Act as the voice of the customer and partner with Commercial, Operations, and R&D teams to align customer requirements with quality and technology roadmaps.
Drive continuous improvement initiatives that enhance product quality, consistency, and service responsiveness.
Support long-term customer success by understanding evolving technology needs and identifying opportunities to improve customer satisfaction.
Global Collaboration & Customer Advocacy
Collaborate with global Product Quality Engineering teams, as well as cross-functional partners worldwide.
Coordinate customer notifications, technical communications, and special customer requests to ensure alignment and execution across the business.
Serve as the primary interface for Korea-based customers while supporting global customer engagement and quality initiatives.
Required Qualifications
Bachelor's degree in Engineering or a related technical field.
10+ years of experience in Quality Engineering, Process Engineering, Customer Quality, or related technical roles.
Strong knowledge of statistical process control (SPC), root cause analysis, and design of experiments (DOE).
Proven ability to independently assess technical issues and make sound engineering judgments.
Experience interacting directly with customers and senior leadership.
Ability to manage multiple priorities in a fast-paced environment.
Ability to confidently lead discussions, present technical information, and collaborate with global stakeholders in English and Korean
Join our Talent Community to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
We use Artificial Intelligence (AI) to enhance our recruitment process.