Access Management & Identity Support Specialist (German & English) - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a detail-oriented and customer-focused professional to support access management operations across business systems and applications. In this role, you will be responsible for administering access rights for Vodafone employees, end users, and partner organisations, ensuring secure, timely, and accurate service delivery. The position combines identity and access management activities, user support, issue resolution, and stakeholder collaboration, requiring strong communication skills in both German and English.

## What you’ll do

• Ensure the timely and efficient execution of access management activities across business systems and applications.
• Handle access requests including account creation, modification, and deletion in line with defined access rights and user roles.
• Process and respond to incoming emails related to access management and user support.
• Log, investigate, resolve, and escalate IT issues to the appropriate support teams to ensure effective resolution.
• Gather and maintain user and account information, including departments, access structures, profiles, and roles.
• Produce data and reports for internal stakeholders and external partners, including demand teams, agencies, and partner organisations.
• Monitor service delivery performance and ensure agreed service quality standards are achieved.
• Identify opportunities to improve procedures, workflows, and operational processes to enhance efficiency and user experience.
• Collaborate closely with colleagues and stakeholders to support secure and effective access governance.

## Who you are

• Ability to understand, maintain, and utilise technical documentation throughout production, testing, and implementation activities.
• Effective interpersonal and communication skills, both written and verbal.
• Customer-focused with the ability to understand and address user requirements.
• Adaptable and flexible when responding to changing priorities and unexpected situations
• German language proficiency at C1 level or higher.
• English language proficiency at B2 level or higher.
• Familiarity with Office Automation software.Knowledge of Identity Management is advantageous.

• Experience with IT Service Management tools such as BMC Remedy or similar platforms is advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

## What skills you will learn

• Enterprise Identity and Access Management practices.
• Access governance and user lifecycle administration.
• Stakeholder management and customer service excellence.
• Incident management and service delivery processes.
• Reporting, data management, and operational analysis.
• IT Service Management methodologies and tools.
• Process optimisation and continuous improvement techniques.
• Cross-functional collaboration in a global business environment.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

LinkedIn: VOIS LinkedIn

Facebook: VOIS Facebook

Instagram: VOIS Instagram

Chat with our employees: Employee Connect