IT Business Analyst - Supply Chain

Location – Krakow

Why is this job for you:

The IT Supply Chain Business Analyst acts as the critical bridge between our supply chain operations teams and the IT function. You will be responsible for analysing, documenting, and improving the systems and processes that support DS Smith Paper supply chain — including paper sourcing, planning, inventory management, logistics, and sustainability. You will drive the delivery of IT-enabled change that delivers measurable operational value.

You will:

• Business Analysis & Requirements

• Elicit, document, and validate business requirements from supply chain stakeholders across planning, logistics, and operations

• Translate business needs into clear functional and non-functional specifications for IT delivery teams.

• Conduct as-is process analysis and develop to-be process designs, identifying gaps and opportunities for improvemen

• Maintain detailed business requirements documentation, process maps, and data flow diagrams throughout the project lifecycle
   

• Systems & Technology

• Support the configuration, testing, and deployment of ERP and supply chain management systems (SAP S/4HANA)

• Support the deployment of a new advanced planning system across DS Smith Paper Sourcing

• Manage system enhancements and change requests, ensuring solutions are fit for purpose and aligned with DS Smith enterprise architecture

• Collaborate with integration teams to ensure seamless data flow between supply chain, manufacturing, and finance systems
   

• Project Delivery

• Support and lead workstreams within supply chain IT projects, from initiation through to post-implementation review

• Develop and execute test plans, including UAT, and manage defect resolution with both business and technical teams

• Produce high-quality project artefacts including business cases, impact assessments, training materials, and cutover plans

• Monitor project risks and issues, escalating appropriately and proposing mitigating actions
   

• Stakeholder Engagement

• Build strong working relationships with supply chain, operations, finance, and IT teams across the DS Smith Paper business

• Facilitate workshops and working groups to drive requirements gathering, solution design, and change adoption

• Produce clear, audience-appropriate communications and progress updates for both technical and non-technical stakeholders

• Support the business change management activities, including training delivery and hypercare support post-go-live
   

• Continuous Improvement

• Proactively identify opportunities to leverage technology to improve supply chain efficiency, visibility, and resilience

• Contribute to the development of DS Smiths digital supply chain roadmap, bringing external best practice and innovation

• Participate in the IT BA community of practice, sharing knowledge and contributing to methodology improvements

You have:

• Proven experience as a Business Analyst in a supply chain or manufacturing IT environment

• Strong understanding of supply chain processes — planning, procurement, logistics, inventory, and order management

• Excellent requirements gathering and documentation skills, with experience of formal BA methodologies

• Demonstrable experience delivering UAT, managing test scripts, and coordinating defect resolution

• Strong stakeholder management skills — comfortable working with both operational business users and technical developers

• Fluency in English

• Hands-on experience with SAP ERP, particularly supply chain-related modules (MM, SD, PP, or WM/EWM) would be advantageous

• Proficiency in process mapping tools (e.g. Visio, Signavio, ARIS) and Microsoft Office suite would be advantageous

• Experience in a paper, packaging, or broader manufacturing/process industry environment would be advantageous

• Familiarity with SAP S/4HANA migration or implementation projects would be advantageous

• Exposure to supply chain planning tools such as SAP IBP, OMP, Kinaxis, or Blue Yonder would be advantageous

• Knowledge of EDI, B2B integration, or supply chain data standards would be advantageous