Business Analyst - IT

The Business Analyst acts as a bridge between business stakeholders and technical teams, gathering, analyzing, and documenting business and system requirements to support digital solutions. The role translates business needs into clear functional specifications, user stories, and process designs, while ensuring solutions align with business objectives and industry best practices. The Business Analyst collaborates closely with Engineering, Architecture, and Product teams to enhance system functionality, improve user experience, and support successful project delivery. Additionally, the role evaluates product performance, conducts research and analysis, and provides recommendations to drive continuous improvement and business value.

Position Responsibilities:

• Interprets and documents business and functional requirements.

• Researches and documents issues involving workflow procedures and processes.

• Analyzes data and develops creative solutions.

• Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation.

• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems.

• Translates business and user requirements into Epics, Features, and User Stories.

• Facilitates the design sessions with the project implementation team.

• Determines the acceptance testing framework and standards to assess completed projects.

• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.

• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools.

• Evaluates and recommends technological solutions that align with business needs and industry leading practices.

• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle.

• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions.

• Collaborates with stakeholders to gather and document product requirements and translate these requirements into clear and actionable technical user stories or product specifications.

• Collaborates with UX/UI designers to improve the user experience of the product.

• Conducts user research, interviews, and usability testing to gather feedback on product usability and satisfaction and recommends enhancements to improve user experience.

• Plans, executes, and analyzes A/B tests to evaluate the impact of changes or new features.

• Prepares reports and presentations to communicate insights, findings, and recommendations.

• Presents data analysis and product performance evaluations to stakeholders and cross- functional teams.

• Conducts regular evaluations to assess product performance against goals and benchmarks to identify areas of improvement and recommend strategies for optimization.

• Conducts market research to understand industry trends, customer needs, and the competitive landscape.

• Analyzes the market data and customer feedback to identify market opportunities.

• Interprets and documents technical functional requirements.

Required Qualifications:

• In-depth understanding of business analysis principles and methodologies, and technological systems

• Good understanding of the group function including product offerings, and service and management structure

• Understanding of system design and analysis and user testing

• Experienced using business analysis tools and techniques

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels

• Understanding of relevant software development methodologies

• Familiarity with enterprise-level systems and applications

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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