Description

​This position must be located at either 5555 Cleveland Ave Columbus, Ohio or 235 E Main St Midland Mi.

The Business Analyst 1 – OPS provides foundational support for assigned business processes and/or systems within Consumer Loan Servicing. This role is well suited for someone who is highly organized, accountable, and a strong critical thinker, with the ability to manage deadlines, keep stakeholders informed, and identify when issues, data, or process results require additional review. The position also supports analysis, documentation, testing, issue resolution, and continuous process improvement under guidance from senior analysts or leadership.

Job Description Summary

Provides entry-level to intermediate support for assigned business processes and/or systems, including:

• Assisting with the identification, documentation, and support of process and system impacts or changes.

• Researching issues and escalating findings with recommended actions.

• Supporting testing activities and implementation of approved business processes and/or system modifications.

• Assisting with documentation, reporting, and user support related to applications, products, and procedures.

• Assisting with new colleague access request and tracking of process and reconciliation.

Duties and Responsibilities

• Supports assigned work items, requests, or initiatives under guidance while maintaining strong organization and follow-through.

• Assists in defining, tracking, and updating work items or requests, ensuring deadlines, communication, and accountability are maintained.

• Gathers information and supports preparation of basic requirements or documentation for assigned requests.

• Researches process or system issues, analyzes reports and findings, identifies unusual results or patterns, and escalates concerns as appropriate.

• Help maintain documentation, job aids, trackers, and reference materials.

• Supports reporting activities by generating, updating, monitoring, and analyzing reports, files, and data to identify trends, discrepancies, or potential issues.

• Responds to routine questions and provides support to internal business partners, escalating complex issues as needed.

• Works collaboratively with team members, business partners, and vendors to support operational needs.

• Identifies opportunities for process improvement and helps support more efficient, effective ways of completing work.

• Performs other duties as assigned.

This position must be located at either 5555 Cleveland Ave Columbus, Ohio or 235 E Main St Midland Mi.

Basic Qualifications

• 3 or more years of business project and/or agile work experience (banking, operations, analysis, or related field)

• High School Diploma or equivalent

Preferred Qualifications

• Basic understanding of banking or financial services operations

• Strong written and verbal communication skills

• Strong proficiency with MS Office Suite, with advanced or highly effective Excel skills preferred

• Demonstrated ability to research issues, interpret reports or data, document findings, and follow defined processes

• Detail-oriented with strong organizational, follow-up, and accountability skills

• Ability to work in a fast-paced, deadline-driven environment while managing communication and completing tasks on time

• Strong critical thinking skills, including the ability to identify patterns, perform root cause analysis, and recognize when results require deeper review

• Interest in process improvement and experience using data analysis to support better business outcomes

• Willingness to learn new systems, processes, and tools

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.