- Location
- Singapore
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
Key of Responsibilities:
- Conduct stakeholder engagements (e.g. workshops, interviews) to gather operational requirements and user feedback.
- Document current‑state (as‑is) processes, workflows, and system touchpoints.
- Identify process gaps, pain points, and improvement opportunities.
- Develop future‑state (to‑be) process models and high‑level functional requirements.
- Analyse findings and support formulation of recommendations for improved operating models.
- Support change management and user engagement activities, including preparation of engagement materials and consolidation of feedback.
- Produce clear documentation such as process maps, analysis summaries, and recommendation papers.
Skills
Change Management
