- Location
- Singapore
- Type
- Full-time
- Experience
- 6+ years
- Closing date
- Today
- Source
- CareersPage
Description
Key Responsibilities:
- Engage business stakeholders, product owners, operational teams and external vendors to elicit, analyse and document business requirements for OMP maintenance, enhancement requests and new releases.
- Conduct impact assessments and gap analysis for change requests, enhancements, incidents and integration initiatives.
- Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency.
- Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes and other project artefacts.
- Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions.
- Work closely with Product Manager, Solution Architect, developers and QA team to ensure business requirements are accurately translated into system solutions.
- Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, Singpass/MyInfo and external system integrations.
- Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs.
- Assist in release planning, requirement prioritisation and backlog management activities.
- Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments.
- Assist with incident investigations, root cause analysis and service recovery activities for production issues.
- Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures.
- Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards.
- Support change management, stakeholder communications and user adoption activities for new OMP capabilities and releases.
Essential Skill Sets:
- 6 + years experience as Business Analyst
- Experience in agile-scrum methodology and end-to-end project lifecycle
- Experience in UAT
- Experience building government or public sector digital products
Desirable Experience
- Experience with OutSystems-based delivery
- Experience in GovTech tech stack
- Experience in OutSystems-based delivery
- Experience in handling legacy tech systems
Skills
AWSCybersecurityScrumComplianceChange Management
