Manager, Underwriting

Position Responsibilities:

• Respond promptly and effectively to daily inquiries from sales channels.
• Provide expert support on complex medical underwriting cases within delegated authority.
• Train and mentor underwriters in offshore offices, acting as a coach for junior underwriters.
• Design and deliver tailored training programs for distribution channels, with a focus on risk assessment and underwriting practices.
• Serve as the primary liaison for the agency channel, offering specialist guidance on underwriting matters.
• Maintain clear, consistent, and impactful communication with distribution channels to address their evolving business needs.
• Collaborate with internal stakeholders to provide timely, accurate underwriting support that promotes channel growth and development.
• Prioritize and manage multiple requests from both the department and the team.

Required Qualifications:

• Degree or equivalent qualifications with minimum 7 years of underwriting experience.
• Applicable underwriting and insurance designations preferred.
• Expert knowledge and understanding of medical, non-medical and financial underwriting principles and practices.
• Expert knowledge of company’s insurance product portfolio and market practices.
• Expert knowledge of reinsurance treaties, agreements and available capacity.
• Exceptional priority management with ability to work effectively under deadlines and manage multiple tasks.
• Strong organizational, analytical, problem-solving skills and presentation skills desirable.
• Excellent team player with high level of ownership and accountability
• Strong written and verbal communication skills in customer service orientation.
• Actively assist field personnel in positioning the Company as the lead underwriter in the market.
• Strong capability to develop and maintain effective working relationships with all field personnel and reinsurers.
• Proficiency in Cantonese, written and spoken English. Mandarin would be a plus.
• Proficiency in Microsoft Office (including Word, Excel, PowerPoint).

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid