Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience):

$34.79 - $53.37

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Job summary

Owns the reliability, administration, maintenance, and recovery of Summit Pacific Medical Center’s core server, identity, virtualization, storage, backup, and cloud infrastructure. Also, provides backup coverage for clinical technology systems and works with the Clinical Systems Specialist to reduce single-person dependencies.

Job Duties and Responsibilities

Infrastructure administration

• Administer the virtual server environment, including hosts, hypervisor, management services, virtual machines, storage dependencies, and supporting Windows and other assigned servers. Monitor health and capacity; plan and apply approved updates and security patches; validate service operation after maintenance.
• Administer Active Directory, Entra ID, Microsoft 365 groups and dynamic membership, group policy, privileged access, service accounts, and identity integrations in coordination with security, HR, the Clinical Systems Specialist, and the Help Desk.
• Review student, vendor, and other temporary accounts and data quality through approved access processes.
• Monitor capacity, health, availability, logs, and performance; investigate incidents and recurring problems and implement approved corrective actions.

Enterprise platforms and endpoint engineering

• Share administration and operational coverage for Microsoft Defender for Office 365, including approved email security policies and mail flow rules; coordinate security decisions and investigations with the security function.
• Support Microsoft Purview audit and information requests only when authorized by the appropriate privacy, HR, legal, or records owner, with documented scope and access controls.
• Administer or provide designated backup for Jamf Pro, Apple Business Manager, device management certificates, and Microsoft Intune. Help develop approved device enrollment, application deployment, and Company Portal processes.
• Own the engineering lifecycle for assigned physical and virtual Windows desktop images and Omnissa components: build and optimize images, test applications and peripherals, coordinate user acceptance, deploy through change control, and maintain rollback procedures.
• Plan and validate monthly desktop operating system and application patch cycles, including pilot testing, deployment monitoring, exception tracking, and remediation of failed or vulnerable endpoints.
• Administer thin and zero client end-user devices (such as 10ZiG) and their management tools. Test firmware and configuration changes with representative clinical and administrative workflows, then schedule, deploy, validate, and document approved updates.

Problem management and service improvement

• Lead root cause analysis for recurring or complex issues across endpoints, virtual desktops, Teams, servers, storage, policies, network dependencies, and power. Use logs and evidence to create durable fixes rather than repeatedly resolving individual incidents.
• Review ticket trends, record recurring problems and corrective actions, and maintain shared knowledge articles, standard operating procedures, and support handoffs.
• Work with users and the Help Desk to document application workflows, including Rapid Filer requests, when technical solutions depend on different user roles or care processes.
• Track assigned Microsoft licensing and platform capabilities with procurement; recommend changes or savings for approval.

Backup and recovery

• Administer backup jobs, retention, restore testing, and disaster recovery procedures for assigned systems; verify recoverability and document gaps and corrective work.
• Maintain infrastructure standards, asset and configuration records, dependency maps, and technical runbooks; coordinate vendor support and lifecycle planning.
• Use the configuration management database (CMDB) to document and maintain critical system support information, including primary and backup support staff, vendor contacts, Summit’s ownership and support responsibilities, service level agreements (SLAs), and support hours.

Projects and change control

• Plan, test, document, and implement server and platform changes, upgrades, migrations, and new services through approved change control, including rollback and post-change monitoring.
• Support infrastructure projects and collaborate with network, security, service desk, clinical, and application teams on dependencies and incidents.

Clinical systems backup

• Serve as the trained backup for technical assistance on clinical systems such as Mindray, Vocera, Hill-Rom Nurse Call, OneView, and other assigned platforms, including server health, access, interfaces, vendor coordination, planned maintenance, and recovery procedures.
• Provide first response and routine coverage during the Clinical Systems Specialist absence.

Shared coverage and continuity

• Maintain current diagrams, inventories, configuration records, support procedures, vendor contacts, and recovery steps for assigned systems in shared team documentation.
• Crosstrain others in IT; participate in planned maintenance, incident response, testing, and handoffs so others can also provide first response and routine operational coverage.
• Escalate specialized issues to the primary owner or vendor, document the outcome, and follow change control and access approval requirements.

Organizational responsibilities

• Support Summit Pacific Medical Center’s mission, vision, and values; protect confidential information and PHI; follow organizational policies and approved security practices; and work respectfully with clinical, administrative, and technology teams.
• Other duties as assigned.

On Call and Incident Response

• The position may participate in scheduled on call coverage and may be required to respond to significant cybersecurity, network, or infrastructure incidents outside normal business hours in accordance with departmental procedures. Participate in an on-call or after-hours support rotation if assigned and perform related duties within the scope of the position.

Required Education and Experience

• Associate degree in information technology or a related field, or equivalent relevant experience; bachelor’s degree preferred.
• Three years of progressively responsible systems administration or comparable infrastructure support experience preferred. Healthcare experience is highly preferred.
• Highly Preferred Certifications as SPMC is a Microsoft shop:
• Microsoft Windows Server – including competency in Active Directory – group policy, DNS, DHCP, etc.
• Microsoft 365 admin
• Microsoft Azure admin
• Microsoft Configuration Manager
• CompTIA Security or SSCP (Systems Security Certified Practitioner)
• Bonus (nice to have certs or knowledge):
• Hyper-V or VMWare
• ITIL foundation
• SAN/NAS storage
• Backup/Restore & DR
• Cisco, Fortinet, Palo Alto, etc.

Required Knowledge Skills and Abilities

• Working knowledge of Windows Server, Active Directory and Entra ID, virtualization, storage, backup and restoration, scripting or automation, monitoring, and troubleshooting.
•  Ability to document changes, prioritize incidents, communicate with nontechnical users, and protect sensitive data.
• Foundational knowledge of networking, operating systems, cybersecurity principles, and enterprise technology.
• Demonstrated technical troubleshooting, analytical, communication, and documentation skills.
• Ability to appropriately handle confidential, sensitive, privileged, and security related information.

Physical Requirements

• Lifting < 10lbs: Occasional (10-30% of the time)
• Lifting 10-35lbs: Seldom (1-10% of the time)
• Lifting > 35lbs: Seldom (1-10% of the time)
• Carrying < 10lbs: Occasional (10-30% of the time)
• Carrying 10-35lbs: Seldom (1-10% of the time)
• Carrying > 35lbs: Seldom (1-10% of the time)
• Pushing/Pulling: Seldom (1-10% of the time)
• Sitting: Frequent (30-70% of the time)
• Standing: Frequent (30-70% of the time)
• Walking: Frequent (30-70% of the time)
• Bending/Stooping: Occasional (10-30% of the time)
• Crouching: Occasional (10-30% of the time)

Sensory Requirements

• Vision: Within normal range, with or without corrective devices
• Hearing: Within normal range, with or without corrective devices
• Speech: Within normal range, with or without corrective devices

FTE:

1

Work Shift:

All non union, non exempt staff

Working Location:

Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking – There are many areas that are easily accessible and have beautiful views.
• Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.