Customer Service Support Administrator

Summary

The Customer Service Associate position is responsible for a variety of Customer Service, Accounts Payable, and Office/ Inventory Administrative and Clerical duties as well as providing support to management and employees and assisting in daily office administration.

The Administrative Assistant must have outstanding communication and computer skills, as well as being an excellent problem solver who is well organized with an acute attention to detail.

Responsibilities

Customer Service

• Process and record customer orders in the Oracle system
• Prepare the BOLs for the shipping department and confirm customer POs
• Generate customer billings based on BOLs
• Respond to various customers inquires (products / sampling / pricing / orders / delivery / customer paper etc.)  
• Resolve customer complaints and communicate the issue with the appropriate personnel, and maintain good customer relations
• Process credit card transactions for Cash in Advance customer and arrange pick up 
• Reconcile Daily Shipping Report and Invoice registration
• Assist with inquiries from other departments (commercial, operation, finance, etc.)
• Prepare customs documentation when it requires

Accounts Payable

• Prepare AP vouchers, match, code, enter invoices and credits into Oracle system based on DOA approvals
• Review and verify the on-hold report weekly, release upon approvals
• Manage vendor portfolios and requests (set up, payment terms, change requests, etc.)
• Process prepayments and manage cheque requests
• AP Accrual reconciliations 
• Manage supply returns in the system and manage vendor credits
• Assist with other accounting tasks when it requires (ex. Audit documentation enquiries)

Office / Inventory Admin

• Enter daily Production based on production sheets
• Process receipts into system based on paperwork passed on from other departments 
• Coordinate monthly inventory counts and investigate variances
• Assist with administrative projects, overflow work from other departments and queries from senior management
• Maintain various office files and provide general office filing support
• Other Receptionist and office administration tasks (answer and direct calls, sort and distribute incoming mails, order office supplies, etc.)

Requirements

• 2+ years of relevant work experience (CSR, AP, office admin.)
• Strong customer service and office administrative skills
• Proficient in MS Office with expertise in Excel and Microsoft Word
• Familiar with Oracle or the other ERP systems
• Accounting experience is an asset
• Excellent organizational and time management skills and a strong attention to detail
• Outstanding communication and interpersonal skills
• An ability to analyze operating practices to improve efficiency
• Proactive problem solver

LIMITATIONS AND DISCLAIMER (Non-Canada) 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

LIMITATIONS AND DISCLAIMER – Canada 
 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. 
 
All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company’s operations and does not pose a direct threat of substantial harm to the employee or others. 
 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
 
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan’s rights as employer, including the right to end employment in accordance with Provincial Law.
 
Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws. 
 
Silgan is a drug-free workplace.