Technical Services Manager - Protein Equipment

Description

Cozzini, a Midera company, is a leading manufacturer of food processing equipment serving protein and pet food producers around the world. Headquartered in Elk Grove Village, Illinois, with manufacturing operations in Iowa and a global customer base, Cozzini is known for innovative equipment solutions and outstanding customer support. We are seeking an experienced Field Service Manager to lead our technical service team and help ensure our customers continue to receive the exceptional service and support that define the Cozzini reputation.

This position is ideal for a service leader with a strong mechanical and technical background in industrial food processing equipment who enjoys developing teams, solving customer challenges, and driving service excellence. The role combines leadership responsibilities with hands-on customer support and requires up to 35% travel.

Job Summary

The Field Service Manager is responsible for leading the Field Service team, supporting customers, and ensuring efficient execution of all service operations. This role oversees service scheduling, technician development, troubleshooting efforts, and cross-functional collaboration while maintaining a strong focus on customer satisfaction, operational performance, and safety.

Key Responsibilities

• Lead, mentor, and develop a team of Field Service Technicians and technical support personnel.
• Establish performance expectations, training programs, and professional development opportunities.
• Foster a culture of safety, accountability, continuous improvement, and customer-focused service.
• Support equipment installations, start-ups, troubleshooting efforts, and customer visits as needed.
• Build and maintain strong customer relationships through responsive communication and problem-solving.
• Work proactively with customers to improve equipment reliability, performance, and overall satisfaction.
• Manage field service scheduling, technician assignments, and resource allocation.
• Ensure timely response to and resolution of customer service requests.
• Monitor service KPIs and implement improvements to enhance efficiency, team performance, and customer satisfaction.
• Oversee service documentation, reporting, and compliance with company standards.
• Partner with Engineering, Quality, Manufacturing, and Sales teams to improve the customer experience.
• Ensure all service activities are conducted in accordance with company safety policies and procedures.
• Promote safe work practices for employees and customers.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Employee Assistance Program (EAP)
• Paid Time Off and Company Holidays
• 401(k) Plan with Company Match
• Ongoing Technical and Professional Development Training

Cozzini, LLC is an Equal Opportunity Employer (EOE/M/F/Vets/Disabled) and welcomes all qualified applicants.

Requirements

• 3-5 years of experience in field service management, technical service, equipment support, or a related leadership role within industrial manufacturing or food processing environments.
• Strong mechanical aptitude with working knowledge of industrial equipment, mechanical systems, and basic electrical systems.
• Experience overseeing equipment installations, start-ups, operator training, preventive maintenance programs, and customer support activities.
• Demonstrated ability to build customer relationships, troubleshoot and resolve technical issues, and effectively utilize business software and service management systems.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Valid driver's license and the ability to obtain and maintain a U.S. passport.
• Ability and willingness to travel up to 35% as required to support customer sites and service operations.