Director of Rooms

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience.  We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!   The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

What you will have an opportunity to do:

The Director of Operations is a key member of the hotel leadership team, who supports the daily operations across the operations departments of the hotel. This role ensures operational excellence, fosters exceptional guest experiences, optimizes efficiency, and helps to drive profitability in alignment with the hotel’s goals and standards. We are looking for someone with a strong Food and Beverage background for this role to support and elevate our Food & Beverage operations as well as Rooms experience. 

Key Responsibilities

Operational Management: 

• Support the day-to-day operations of all hotel departments to ensure smooth and efficient service delivery. 

• Develop and implement standard operating procedures (SOPs) to maintain consistency and quality. 

• Monitor operational performance throughout the hotel and make recommendations to the GM when actions when necessary.  

Guest Experience: 

• Ensure exceptional guest satisfaction by addressing complaints and resolving issues promptly. 

• Review guest feedback and implement improvements to enhance service quality. 

Team Leadership: 

• Support the hotel’s various department heads to ensure cross department communication and improvement of the guest experience. Maintain regular weekly operational meetings.

• Foster a positive and collaborative work environment. 

• Identify training needs and coordinate staff development programs with HR guidance. 

Financial Oversight: 

• Support department leaders with profitability for the operation with cost controls, proper staffing levels, and purchasing. 

• Monitor labor efficiency and departmental expenses. 

• Collaborate with the General Manager to achieve revenue targets and operational goals. 

Compliance and Safety: 

• Ensure compliance with health, safety, and environmental regulations. 

• Maintain standards for cleanliness, safety, and security throughout the property. 

Strategic Planning: 

• Assist in the development and execution of the hotel's business strategies. 

• Identify opportunities for operational improvement and innovation. 

• Champion strategies to yield growth in rooms as well as food and beverage revenues and profitability.  

What are we looking for?

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). 
• Minimum of 5–7 years of experience in hotel operations management, with at least 5 years in a leadership role.
• Strong background in F & B leadership. 
• Hilton/DoubleTree experience preferred.
• Strong knowledge of hospitality industry standards, trends, and practices. 
• Excellent leadership, communication, and interpersonal skills. 
• Proven ability to manage budgets, analyze financial data, and optimize operational performance. 
• Strong problem-solving and decision-making abilities. 
• Proficiency in the Hilton property management systems and Microsoft Office Suite. 

Compensation:

-

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.