Associate I, Account Services

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

As a Statement Processing Associate I, you’ll perform bulk file, cycle set-up and manual statement rendering duties for various banks.

Role location: Onsite at our Canton, MA facility

Schedule:

• Monday–Friday, 10:00 a.m.–6:30 p.m. EST
• Opportunities for overtime
• Must work one weekend per month

What you will be doing:

• Preparing cycles for manual and/or automated enclosing by sorting rejects, working direct fine sort reports and manually filing rejects
• Handling special processing for various banks
• Manually rendering enclosure and non-enclosure statements using appropriate marketing inserts and envelopes
• Preparing bulk items to be sorted at statement cycle time
• Filing bulk file items within stationary and movable storage units
• Performing physical searches using systems to determine item locations for rejects and lose items
• Working snag statements before sending them to customers
• Kicking off image statements at selected data centers, resolving snags and completing the process by sending statements to print
• Preparing truncation for pick-up and delivery to an alternate storage site for storage or shredding
• Performing necessary quality checks throughout the statement/notice process
• Answering questions and addressing concerns from internal and, when applicable, external customers

What you will need:

• Ability to lift and carry trays and envelopes weighing up to 40 pounds
• Considerable knowledge of statement processing
• Experience operating mail machines
• Ability to perform calculations using a calculator
• Proficient written and verbal communication skills when working with employees and external customers/clients

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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