Customer Service Representative

SUMMARY:

Providing administrative support for various activities and functions associated with hiring and on-boarding new employees, Key Performance Indicators (KPI) metrics, departmental presentations, and assist with special projects. Provide intra-department assistance for various operational support departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain the integrity of documentation files, electronic document directories, database files, and hardcopy records. Prepare, create, and analyze reports and statistics as required.
• Prepare any presentations needed by management concerning departmental Key Performance Indicator metrics.
• Assist with recruiting and screening potential job applicants.
• Set-up equipment screening classes for potential job applicants.
• Process paperwork for new employees.
• Set-up medical testing for new employees.
• Set-up equipment testing for new employees.
• Act as Departmental Administrator for the following:
  • Compliance Wire eLearning Management System.
  • Powered Industrial Vehicle (PIV) training program.
  • 5S Program.
  • QUMAS Document Compliance \ Management System.
  • Material Safety Data Sheet (MSDS) Pro.
  • Emergency Evacuation Coordinator.
• Gathers, organizes, summarizes, and indexes documents from various sources.
• Assist with departmental presentations/meetings; take minutes and record action items.
• Maintain excellent working relationships with all of Suddath and client operational support personnel both Direct and Indirect, by responding to all inquiries and emails, etc. in a courteous and efficient manner.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Complete special projects, duties, and assignments, as appropriate.
• Other duties as assigned.

EDUCATION:

High School Diploma, GED or equivalent required. Minimum of 2 years direct or active office experience preferred.

SKILLS/PROFICIENCIES:

• Excellent communications skills, strong analytical and problem solving skills are required and ability to focus on details for long periods of time.
• Proficiency with common software (E.g. Microsoft Office) and or ability to quickly become proficient with new software.
• Energetic, can-do attitude and able to multi-task.
• Knowledge of Good Documentation Practices.
• Excellent attention to detail is essential.
• Ability to work effectively both independently and within a team environment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually moderate. Employee is regularly exposed to heat and air conditioning while working indoors.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

INTERPERSONAL SKILLS:

Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.