Identity and Access Management Supervisor

What Identity and Access Management Contributes to Cardinal Health

Identity and Access Management supports secure, compliant, and audit-ready identity services across enterprise systems, including access management and provisioning. The supported functions balance operational excellence, risk management, and customer service while developing team capabilities and driving continuous improvement in identity services and access governance practices.

• Coordinates implementation and oversight of identity and access management standards, processes, and controls within assigned responsibilities, including access provisioning. Partners with the responsible functional managers to ensure consistent, timely, and compliant access management services.
• Partners with business stakeholders, application owners, and IT teams to deliver effective access solutions that support business objectives while maintaining appropriate security and segregation of duties requirements.
• Drives access governance and risk management initiatives by monitoring control effectiveness, supporting audit activities, identifying process improvement opportunities, and developing team capabilities to enhance service quality and operational performance.

Qualifications

• Bachelor’s degree in a related field, or equivalent work experience.
• 4-8 years of experience in information security, identity and access management, application access, audit, compliance, or related field.
• At least two (2) years of experience in a supervisory position or a comparable IT leadership role, including coordinating staff or work across multiple functional teams and partnering with managers and peer leaders to align priorities, clarify accountability, and resolve competing demands.
• Experience using operational metrics, work queues, project milestones, service quality measures, and control evidence to identify trends, delivery risks, capacity constraints, and improvement opportunities across IAM services. Ability to translate findings into clear status updates, resource recommendations, and actions supporting shared team objectives.
• Working knowledge of identity and access management principles, including identity lifecycle, access governance, segregation of duties, role-based access, privileged access, non-human identities, and identity platform operations. Ability to supervise staff across different IAM disciplines and engage functional managers and technical specialists for domain-specific direction and decisions, with an understanding of operational coverage requirements supporting service continuity.
• Ability to lead locally based staff within a global organization, communicate clearly across functional teams and time zones, and coordinate handoffs, escalations, and shared commitments with managers and peer supervisors.

Functional Competencies

• Provide oversight to ensure consistent execution of access control processes through the maintenance of clear documentation, audit-ready evidence, timely issue resolution, and adherence to established procedures and compliance requirements.
• Guide the team in identifying, assessing, and mitigating access-related risks across legacy and enterprise applications, including non-standard access models, account lifecycle management, and role design challenges.
• Serve as an escalation point for business and IT stakeholders on issues affecting assigned IAM services, including complex provisioning issues. Coordinate with the responsible functional managers and peer supervisors to resolve cross-team dependencies and priority conflicts, providing leadership and direction that supports timely, compliant, and customer-focused access outcomes.
• Lead assigned staff contributions to IAM strategic priorities in partnership with the responsible functional managers. Coordinate RBAC adoption, support automation and modernization initiatives, strengthen audit readiness, and advance process improvements across access management services.
• Apply workload and capacity planning across assigned IAM staff, including Access Provisioning, to maintain effective operational coverage and achieve service level objectives. Exercise sound judgment in coordinating resources with functional managers and peer supervisors to sustain high-quality identity and access management services.

What Is Expected at This Level

• Translate jointly agreed IAM team MBOs and goals into clear objectives, deliverables, and milestones for direct reports. Review progress with responsible functional managers and peer supervisors against service commitments, quality expectations, and control requirements. Communicate dependencies and delivery risks, and drive corrective actions for assigned staff when commitments are at risk. Ensure staff contributions support each functional area's outcomes and broader IAM priorities while balancing operational demands, compliance, and service delivery.
• Oversee assigned staff contributions to day-to-day service operations across supported IAM teams. Coordinate incident and request handling with functional managers and peer supervisors to ensure efficient resolution within agreed timelines, consistent service quality, and a strong customer experience.
• Plan, coordinate, and manage staffing and coverage for assigned Philippines-based resources in partnership with functional managers and peer supervisors. Align workload allocation, planned absences, backup coverage, and cross-team handoffs with operational readiness and workload demands across standard and extended business hours, including agreed collaboration windows with global teams.
• Maintain regular planning and progress reviews with functional managers and peer supervisors to jointly confirm priorities, staffing needs, delivery commitments, and progress toward shared goals. Communicate decisions, dependencies, and escalations clearly, and ensure agreed actions are carried through across supported teams. Maintain strong partnerships with customers, business stakeholders, IT teams, and leadership to resolve challenges and achieve shared objectives.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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