- Salary
- $104k – $127k/yr
- Location
- Los Angeles, CA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Internal Operations
- Seniority
- Senior
- Education
- Master
- Source
- Lever
Description
About The Role:
As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets but eliminates the work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IT operates as we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.
This role reports to the IT Service Desk Manager and is based on site at our Los Angeles office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. Candidates are expected to travel to other Hermeus sites to support projects and operations.