- Location
- Shanghai Offices, China
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Senior
- Source
- Workday
Description
Introduction to the job
The Senior HR Services Representative is a key member of the People Operations TWCNSEA team, serving as a trusted point of contact for employees and managers on HR processes, policies, and employee life‑cycle topics.
In this role, you will handle HR inquiries and processes, ensure accurate and timely case resolution, and contribute to continuous improvement of HR services to deliver an excellent employee experience in China.
This position requires strong operational HR expertise, sound judgment, and the ability to work within global standards while considering local regulations and practices.
Role and responsibilities
As a Senior HR Services Representative, your key responsibilities include:
Act as a primary point of contact for employees and managers on HR‑related inquiries, including onboarding, employee life‑cycle events, and general HR policies and processes
Resolve HR cases by applying HR policies, procedures, and local labor regulations with sound judgment
Manage HR cases end‑to‑end, ensuring accuracy, timeliness, and a positive employee experience
Support and guide less experienced team members by sharing knowledge and best practices
Identify recurring issues, process gaps, or risks, and actively contribute to process standardization, simplification, and automation initiatives
Participate in HR projects and continuous improvement initiatives within People Operations
Monitor and contribute to team KPIs, including quality, efficiency, and customer satisfaction, and support problem‑solving when results are off‑track
Collaborate closely with HR Business Partners, Payroll, HR Expertise teams, and other stakeholders to ensure aligned and compliant HR service delivery
Education and experience
Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field
5 years of relevant experience in HR Services, HR Operations, or a similar HR role
Hands‑on experience supporting employee life‑cycle processes and handling HR inquiries in a regional or multinational environment
Experience working with HR systems and case management processes
Exposure to process improvement or project work is a strong advantage
Skills
Strong knowledge of HR processes, policies, and employee life‑cycle management
Ability to handle cases with professionalism, discretion, and judgment
Customer‑focused mindset with excellent communication and stakeholder management skills
Strong problem‑solving capabilities; able to identify root causes and improvement opportunities
Comfortable working in a structured, process‑driven and fast-paced environment while adapting to change
Ability to collaborate effectively across teams and cultures
Fluency in both English and Mandarin is required.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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