Credit & Collections Specialist

Description

About the Role
 

About Esaote North America

Esaote North America is a leading provider of medical imaging solutions, specializing in ultrasound and MRI technologies. We are a growing organization with a collaborative culture, where employees have the opportunity to make a meaningful impact on both the business and patient care outcomes. 

Esaote North America is seeking a proactive and results-driven Credit & Collections Specialist to manage accounts receivable, reduce outstanding balances, and protect the company’s financial health. This role is primarily responsible for driving collections performance, assessing customer credit risk, and maintaining healthy cash flow.

The ideal candidate is persistent, analytical, and relationship-oriented—able to balance firm collections practices with strong customer partnerships. This position plays a critical role in minimizing bad debt, improving DSO, and ensuring disciplined credit practices across the organization.

This is an individual contributor role.

Requirements

Why This Role Matters

• Direct impact on cash flow and working capital performance 
• Reduces past-due balances and financial risk exposure 
• Strengthens credit discipline and customer accountability 
• Supports scalable growth through effective receivables management 

Key Responsibilities

Collections & Accounts Receivable Management (50%)

• Lead proactive collection efforts to reduce aging and past-due balances 
• Manage assigned portfolio of accounts and maintain regular customer contact 
• Monitor A/R aging and escalate high-risk accounts as needed 
• Execute dunning strategies, follow-ups, and payment negotiations 
• Partner with Sales and Service teams to resolve disputes impacting payment 
• Maintain accurate collection notes and account status updates 

Credit Management & Risk Assessment (25%)

• Evaluate customer creditworthiness and recommend credit limits 
• Review financial data, payment history, and external credit reports 
• Approve or hold orders based on risk assessment and company policy 
• Monitor existing accounts for changes in risk profile 
• Support continuous improvement of credit policies and procedures 

Dispute Resolution & Customer Support (15%)

• Investigate and resolve billing and service-related disputes 
• Act as a liaison between customers and internal teams 
• Ensure timely resolution of issues delaying payment 
• Maintain strong, professional relationships with customers 

Cash Application Support & Reporting (10%)

• Support accurate application of customer payments 
• Track and report on collection performance, aging, and DSO metrics 
• Provide insights to leadership on trends and risk areas 

Qualifications

Education & Experience

• Bachelor’s degree in Accounting, Finance, or related field preferred 
• 3+ years of experience in credit, collections, or accounts receivable 
• Experience in healthcare, medical device, or B2B environment preferred 

Technical Skills

• Proficiency in Microsoft Excel and Office Suite 
• Experience with ERP systems (SAP preferred) 
• Working knowledge of credit practices and A/R processes 

Core Competencies

• Strong negotiation and follow-up skills 
• Persistence and accountability in collections performance 
• Sound judgment in credit decision-making 
• Excellent communication and relationship management 
• Detail-oriented with strong organizational skills 

What Success Looks Like

• Reduction in past-due balances and improved aging profile 
• Measurable improvement in DSO 
• Timely resolution of disputes impacting collections 
• Consistent application of credit policies 
• Strong collaboration with internal teams 

Work Environment & Travel

• Onsite role based in Fishers, IN - 3 days/week onsite
• Minimal travel required 

Equal Opportunity Employer

Esaote North America is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We provide reasonable accommodations in accordance with the ADA.

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