IT Support Administrator

Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Information Services team as an IT Support Administrator in Pullman, WA. If you are looking to grow your career in a customer focused, fast-paced environment, we encourage you to apply today!

A typical day as an IT Support Administrator might include:  

• Manage incoming customer requests, resolve basic issues, and escalate as needed while providing excellent customer service.

• Maintain IT Asset Management system, update records, and assist with audits.

• Purchase supplies, materials and IS related equipment consistent with quality and delivery expectations.

• Maintain stock items and reconcile inventory levels for IS materials.

• Work independently to manage small projects and assist with large cross-divisional projects as assigned.

• Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.

This job might be for you if: 

• Have an associate's degree or equivalent experience

• Are tech savvy and well informed about modern technology

• Have two years of excellent customer service experience

• Have strong writing, documentation, and speaking skills

• Are able to learn new skills and assume new responsibilities

• Are able to work cooperatively in a team environment

It is a plus if you have:

• Customer service experience in a help desk setting or other technical role

• Asset management experience 

About Schweitzer Engineering Laboratories
SEL designs, manufactures, and supports products and systems that protect, monitor, control, and automate electric power systems. Our technologies help detect faults, prevent equipment damage, and reduce the impact of power outages. Our mission is to make electric power safer, more reliable, and more economical. Employees contribute to practical, high-quality solutions used every day, where attention to detail and quality directly support the reliability of the electric grid.

Location - Pullman, WA

This position is 100% on-site. Pullman, WA is nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.  
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

$30.29 - $44.76 an hour. We set starting pay based on job-related factors such as your experience, training, knowledge, and skills. We are looking to fill this position at the IT Support Administrator level, and we welcome applicants with a range of experience. Depending on your background, we may consider you for a different level, with compensation aligned accordingly.

Communication with Applicants 

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].

SEL is an Equal Opportunity Employer: Vets/Disabled.