- Salary
- $2k – $4k/mo
- Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
- Type
- Full-time
- Department
- Healthcare
- Experience
- 2+ years
- Source
- BetterTeam
Description
Urgent Hiring!
Customer Service Front Desk - 3 positions more
Customer Service Front Desk - 3 positions more
call / WhatsApp - 01163827984 / 01121817284
Requirements:
Requirements:
- Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
- Proficiency in appointment scheduling software and electronic health record (EHR) systems.
- Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
- Prefer understanding of dental terminology, procedures, and insurance verification processes.
- Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
- Good attention to detail in record keeping, billing, and insurance claims processing.
- Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
- Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang and Jalan Ipoh.
Responsibilities:
- Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
- Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
- Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
- Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
- Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
- Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
- Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
- Familiar with Microsoft Office and scheduling software system.
- Basic admin task such as filing and sales reporting.
Benefits:
- Annual Leave.
- Health Insurance.
- Medical Leave.
- SOCSO and EPF.
- Dental and Medical Allowance.
- Birthday Benefit.
- Training Provided.
- Company trip and Team Building.
- Extra Task Allowance.
- Competitive salary with monthly incentives.
- Training provided (clinical skills and digital dentistry).
- Career progression: Senior Customer Service, Treatment Coordinator, Leader and Manager.
- Professional, friendly working environment.
- Staff dental benefits.
- Uniform provided.
Skills
EHRComplianceCustomer Service