Banquet Server - Pinery at the Hill

Banquet Server Position

 

Job Overview

Essential duties and responsibilities include the following. Other duties may be assigned as needed. Responsible for serving food and beverage with friendly, individualized attention focusing on the company core values. Works as a team to execute events that provide excellent customer service and an amazing guest experience. 

 

Experience 

 

1 year experience as a server is preferred.

Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.

A working knowledge of the practices and procedures of safe food handling.

Excellent customer service skills.

Friendly demeanor and positive attitude.

Ability to work in a team.

 

Duties & Responsibilities

 

Maintain the highest quality and consistent customer service.

 

Follow all company procedures.

 

Responds proactively to customer complaints.

 

Maintains professionalism and is friendly and approachable towards guests and staff.

 

Reports directly to the General Manager. 

 

Prepares tables, laying out napkins and utensils, making sure condiments are refilled, performing all other preparation tasks. 

 

Staying updated on current menu choices, specialties and menu deviations. Communicates with kitchen staff to know if any menu selections are unavailable. 

 

Directs customers to their tables, presenting menus, suggesting dishes, assisting in drink selections, informing customers about food preparation details, communicating specific needs to kitchen staff. 

 

Maintain excellent dining experience for the guest by delivering items, fulfilling customer needs, suggestive selling, removing courses, replenishing utensils and refilling glasses. 

 

Performing basic cleaning tasks as needed or directed by supervisors. 

 

Greets all guests warmly and with an appropriate greeting. 

 

Adheres to grooming and appearance standards consistently.

 

Has some familiarity with cooking techniques and conveys information to guests accordingly. 

 

Reports safety hazards to manager on duty. Reports all employee accidents to manager on duty.

 

Have knowledge of food safety policies and procedures. 

 

Maintain sense of urgency when on service floor. 

 

Maintain service areas and side works duties for overall productivity.

 

Complete all other duties as assigned.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education: Entry level position. 1 year related experience preferred.

 

Language: Ability to effectively present information and respond to questions from clients, vendors and co-workers.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderately loud.

 

Physical demands: The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or and stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear. 

 

Hours and Availability 

 

Typical workweek: 20-40 hours 

*May be more hours during high event seasons.

 

Hours vary depending on business demand.

 

Benefits and Pay

 

Employees are considered to be full time status if the employee consistently works over 30 hours per work week. Benefits are offered to all full time employees after 60 days of employment, including medical, dental, vision and a free life insurance policy.

 

This position starts at $18/hr