Senior Product Manager

Overview

Kimedics, LLC is one of LocumTenens.com families of companies. Kimedics is building workforce solutions for healthcare staffing to help operations teams and clinicians spend less time on administrative tasks and more time on patient care. With the growing clinician shortage, medical groups have to rely on collaboration with their clinician networks and staffing partner organizations to fill their schedule efficiently - and without the right tool this can get incredibly complicated and expensive fast. We help them organize and optimize their practice staffing and scheduling operations! We have built a full-stack end-to-end solution consisting of roster management, credentialing and document task templates, scheduling apps, pay calculation automation and analytics dashboards that empower healthcare organizations to optimize their schedule and rosters for the best fit and cost optimized schedule.

We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Senior Product Manager leads product strategy, roadmap, and execution for a defined product area, managing it throughout the full Product Lifecycle: gathering and prioritizing product and customer requirements, defining the product area vision, and working closely with our development teams to deliver products that meet customer and business needs. This role carries expanded client exposure, regularly leading roadmap discussions and business reviews directly with strategic customers and partners, and may mentor or directly manage other Product Managers, Associate Product Managers or other Product Personnel. This position collaborates closely with Sales, Marketing, and Support teams to drive revenue growth and achieve customer satisfaction objectives.

The Senior Product Manager is responsible for identifying, evaluating, and refining new product opportunities and evaluating the performance of existing products in market by communicating and collaborating with business stakeholders and executive leadership recommend and prioritize new products and product enhancements. This role ensures business value is reflected in a well-maintained feature backlog that prioritizes features based on key business drivers and evaluates products in market against expected value and investment objectives.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Collaboration & Communication - 70%

• Work closely with engineering teams and product personnel to support timely product delivery effective resource utilization
• Communicate value and product improvements to prospective and active customers via writing product announcements to customers
• Collaborate with Sales, Marketing, and Product teams to support growth initiatives and cross-functional alignment
• Act as a product subject matter expert, providing product demos and training sessions to build awareness and understanding including providing product demos and training sessions to drive adoption and understanding
• Drive product launches including working with marketing, executives, and other product team members
• Work with customers and sales to help us define roadmap features and prioritize those
• Own and lead client-facing roadmap discussions and executive business reviews for key strategic accounts
• Develop best practices and policies within your own product area while also collaborating with related stakeholders related to PRDs, SDLC, value tracking and definition and release management (elements of the product lifecycle)
• Mentor and provide guidance to Product Managers and/or Associate Product Managers, with potential direct people management responsibility

Validation & Confirmation - 30%

• Translate customer feedback into actionable product improvement requirements
• Responsible for writing detailed requirements and user stories for features
• Serve as product expert and collaborate with architecture and development to define and document complete product requirements for new features and enhancements
• Ensure maintenance and accuracy of our detailed internal roadmaps and sales/client facing roadmap
• Develop an understanding of customer experience, identify and fill product gaps and recommend new ideas and enhancements that support customer needs and business objectives.
• Develop methods for gaining insight into the customer experience through interviews, surveys and development/maintenance of customer resources.
• Support design consistency and standardization of components for the entire product
• Maintain knowledge of competitive products, market trends, and positioning strategies
• Create customer value case studies
• Create product marketing collateral and content
• Own end-to-end strategy and prioritization decisions for an assigned product area with a high degree of autonomy

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Manages a team of direct reports, including Product Managers and/or Associate Product Managers
• Serves as a primary point of contact for key strategic client accounts
• Communicates with external vendors and service providers as needed
• Contributes to budget planning, manages elements

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

• Bachelor's degree related to Business, Computer Science, or MIS college or university degree required
• 8-10 years product experience with B2B software products, required experience with healthcare or workforce management
• 5-7 years’ experience immersed in the full product lifecycle in an Agile environment
• Agile related certification preferred
• Prior experience mentoring or managing other Product Managers preferred
• Experience mentoring, coaching, or managing product management staff preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams 
• Working knowledge of Agile methodologies and DevOps practices.
• Excellent communication - skills both oral and written
• Proficiency in customer relationship management (CRM) software
• Ability to build and maintain relationships with potential clients
• Solid critical thinking and creative problem-solving skills
• Detailed oriented and comfortable working with complex products and defining development level requirements for those products
• Highly diligent, comfortable with ambiguity and solving complex problems, and flexible with willingness to stretch comfort zones to meet product, team, and competency goals
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Flexibility and adaptability to change
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
• Proven ability to lead executive-level client presentations and manage strategic account relationships

KEY COMPETENCIES REQUIRED

• Builds Networks
• Drives Engagement
• Communicates Effectively
• Drives Vision and Purpose
• Delegates Effectively
• Strategic Mindset
• Develops Self & Others
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization 
• Ability to travel up to 10% of the time

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
 

Disclosures