Application Maintenance & Production Support Engineer (L3)

About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at http://www.accenture.com/

Employment Equal Opportunities
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

 

#LI-GM

Experience Level: Junior (L2: 3-5 Years)
Location: Kuala Lumpur

Job Summary:
We are looking for a Junior Application Maintenance / Production Support Engineer to support and maintain enterprise applications under the CEW & PDR platforms. The candidate will be responsible for Level 3 (L3) production support, issue investigation, application maintenance, and ensuring system stability in a banking or enterprise environment. The ideal candidate should have strong Java Spring Boot development knowledge, Linux administration skills, and experience working with Oracle databases.

Key Responsibilities:

• Provide L3 application maintenance and production support for CEW & PDR applications.
• Investigate, troubleshoot, and resolve application and system-related incidents within SLA timelines.
• Monitor application health, system performance, and batch processing activities.
• Support deployment, configuration, and maintenance activities across multiple environments.
• Work closely with development, infrastructure, and business teams to resolve technical issues.
• Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.
• Develop and maintain technical documentation, support procedures, and operational reports.
• Assist in application enhancements, bug fixes, and minor development activities.
• Ensure system availability, security compliance, and operational stability.
• Participate in release activities, production validation, and post-deployment support.

Required Skills:

• 3-5 years of experience in application support, maintenance, or backend development roles.
• Strong hands-on experience in Java Spring Boot development.
• Good knowledge of Unix/Linux environments, preferably RHEL or equivalent Linux distributions such as SUSE Linux.
• Experience working with Oracle Database 12c / 19c.
• Familiarity with SQL and database troubleshooting activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and coordination skills in cross-functional team environments.

Nice-to-Have Skills:

• Experience supporting in-house solutions such as Client Entitlement Workflow (CEW) and Payment Data Repository (PDR).
• Knowledge of Oracle WebLogic and JBoss application servers.
• Experience with Apache Web Server configuration and support.
• Familiarity with Shell Scripting and automation tasks.
• Experience with PL/SQL including procedures, views, and indexes.
• Exposure to workflow systems and enterprise process management platforms.
• Understanding of banking application support and production incident management processes.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.