Senior Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Role and Responsibilities:

• The ability to staff (select and recruit qualified people,) schedule, hire and train all housekeeping personnel.
• The ability to control all departmental costs including labor, guest room supplies and cleaning supplies, yet insure services rendered the guests are of the highest standards.
• The ability to maintain accurate records on all housekeeping personnel and up to date payroll records, submitting transmittal sheets to the payroll department weekly.
• The ability to establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.
• The ability to ensure all personnel look after their equipment and treat them with proper care.
• The ability to schedule and conduct monthly staff meetings to maintain good communication and high morale standards within the department.
• The ability to establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• The ability to establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.
• The ability to work with all departments to meet their needs as it relates to Housekeeping.
• The ability to submit yearly capital improvement program budget to management as well as yearly budgets for labor and operating expenses with relation to occupancy forecast.
• The ability to inspect daily all areas of responsibility, maintaining the highest quality of standards.  This includes public areas, guest rooms, storage areas, and laundry/valet, uniform, guest and linen areas.
• The ability to work with all personnel in Housekeeping in keeping all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons.
• The ability to work with the Laundry and Valet Manager to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry.
• The ability to maintain accurate ledgers and records on all housekeeping operations.
• The ability to conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping personnel.
• The ability to coordinate the needs of any condominium/co-op owners in relation to housekeeping services.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management.

Skills and Abilities:

• At least 5 years of managerial experience in Laundry or Housekeeping.
• Ability to read, write and English.
• Computer literate, ability to operate Microsoft Office operating system

• Reading, writing and oral proficiency in English language
• Ability to conduct departmental training
• Hours required: Ten hour shift; scheduled days and times may vary based on need.