Collections Analyst

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

General Purpose

The Collections Analyst filling this role will be hands-on and assume the day-to-day responsibilities of ensuring worldwide customer payments are received timely and properly applied to open receivables.  This will involve coordination with the worldwide AR Team to ensure that any discrepant payments are immediately resolved with the customers.

The ideal candidate will also liaise with the large portal-based customers and partners regularly to work on keeping their accounts reconciled, and on ad hoc projects as they surface.

This position is in Pune, India reporting to the AR Credit and Collection’s Manager. This will be three days’ work in the office with two days being remote.

Main Job Tasks and Responsibilities

• Manage a portfolio of ($11M) with 500+ invoices.
• Preferably handled India, Europe, (UK and Germany), Middle East, APAC, and Africa regions.
• Knowledge of working on a portfolio of Partners (distributors).
• Ability to work with the Sales organization and various team to resolve disputes.
• Collection, and follow-up on customer payments, with the mindset that you are representing Qualys as a whole, so professional contact with the customers is always a must.
• Communicate with customers via phone or email, ensuring invoice routing information is current and correct, so that invoices are received and paid in a timely manner.
• Record collection calls, statuses and forecast in NetSuite for follow-up and reporting purposes.
• Reconcile and monitor customer account aging’s for non-payments, delayed payments and other irregularities.
• Make monthly recommendations for appropriate AR write offs, or submissions to Qualys’ outside collections agency for continued efforts on cold account balances.
• Research and resolve unapplied and identified payments.

Education and Experience

• Business or Accounting degree a plus (B.Com).
• 2-3 years of hands-on accounts receivable and general accounting experience.
• Working knowledge of NetSuite and Salesforce.com is a plus
• Proficient in Microsoft Office, especially Excel and Outlook
• Experience of portal invoicing, Ariba, a plus
• Knowledge of monthly cash forecasting.
• Exposure to Credit activities will be an added advantage
• Strong communicator (written & verbal); reliable and responsive to email and phone communications.
• Attention to detail and accuracy, good problem-solving skills.
• Excellent time management, planning and organizational skills.
• Understanding of the importance of documentation.
• Strong performance accountability orientation, both in terms of following through on commitments and sudden deadlines.
• A team player with the ability to build relationships and work collaboratively.
• Positive attitude and enthusiastic, with a high level of integrity and good judgment