- Location
- IND-Pune Office Gera Commerzone, Building no 1 (G1) Survey, India
- Type
- Full-time
- Experience
- 5+ years
- Source
- Workday
Description
Key Responsibilities
- Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
- Support the supervisor in implementing collection strategies and training junior staff.
- Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
- Prepare and issue manual dunning letters across various levels in line with established procedures.
- Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
- Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
- Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
- Maintain tracker and record of collection communication and follow-up dates.
- Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
- Handle escalated collection cases and negotiate payment solutions with clients.
- Prepare detailed reports on collection performance and trends.
- Handle Top 80 or strategic customers.
Qualifications
- Bachelor’s degree in finance, Accounting, or related discipline.
- Proficiency in MS Office and familiarity with ERP/CRM systems.
- 5–7 years of experience in collections or credit analysis.
- Excellent communication and negotiation abilities.
- Strong analytical and reporting skills.
Competencies
- Accuracy and attention to detail
- Strong communication Verbal/Written
- Advanced case handling
- Data analysis and reporting
- Disputes/Conflict resolution
Skills
Customer ServiceERPNegotiation
