Engagement Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Engagement Manager

Introduction to the team:

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. 

As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination. You’ll act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.

In this role, you will:

• Leading end-to-end configurations and setups for strategic activities partners (Direct Connects, Point of Sale, Private Label Solutions).
• Acting as a functional specialist for connectivity transactions and Expedia Group (EG) APIs.
• Troubleshooting and resolving high-priority technical issues using tools like Splunk and SQL.
• Collaborating closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption.
• Testing and validating partner performance, identifying root causes, and proposing enhancements.
• Providing partners with best practices to ensure successful integrations.
• Managing technical inquiries and documenting procedures for knowledge sharing.
• Championing process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service.
• Coordinating cross-team initiatives, ensuring alignment with business goals and stakeholder expectations.
• Monitoring risks and contributing to mitigation planning.
• Communicating effectively across technical and non-technical stakeholders through clear, concise written and verbal updates.
• Supporting product development and process improvements across the organization by gathering and analyzing functional feedback.

Experience and qualifications:

• 4–6 years of experience in a technical or integration support role.
• Background in engineering, computer science, or a related technical/quantitative field
• Proficiency in SQL and Excel for data analysis and reporting.

Key Skills:

• Experience with tools such as Kibana, Postman, and Splunk.
• Good understanding of APIs (REST), system integration, and internet protocols.
• Ability to read and interpret XML and JSON messages
• Understanding of air industry standards and norms
• Familiarity with GDS system, preferably Amadeus although Travelport and Sabre accepted.

Competencies:

• Strong troubleshooting and investigative skills.
• Clear and effective communication across technical and non-technical teams.
• Attention to detail and critical thinking are required in resolving complex issues.

Nice to have:

• Experience with Salesforce and GraphQL.
• Familiarity with monitoring connectivity or partner escalations.
• Previous experience in the travel or B2B tech industry.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.