Relationship Manager

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

China Hong Kong

Job Responsibilities:

• Achieve & exceed assigned sales target & businesses KPIs.
• Ensure personalized customer services are provided to customers through recognizing and addressing their needs on financial planning.
• Acquire new customers through own network and collaboration with Direct Sales and other business units within the Bank. Enhance and maintain good customer relationship so as to solicit business opportunities by proactively rendering best-in-class service and cross-selling of the banking products.
• Ensure outstanding customer satisfaction rating is achieved by meeting all requirements of service standards.
• Contribute to the Bank’s success and upholding of the Bank’s image by providing quality services to customers and proactively giving feedback, ideas and recommendations for improvement.
• Support the Branch Manager in meeting the assigned business targets through participating in branch selling and promotional activities.
• Perform annual review of high risk / unsuitable customers timely.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Proactively seek to understand and meet customer needs by being attentive and resourceful and able to ask the customers questions to better understand their needs and concerns.
• For RM II: Sell regulated investment related product(s) subject to fully complied with regulatory requirements and internal selling procedures and guidelines, if any.

Requirements:

• Secondary education or above, degree holder in Business Administration or related disciplines is preferred.
• Possess IIQAS for selling insurance products.
• Possess required qualifications under SFC for selling investment products is an advantage.
• Possession of CFP / CFA / HKRFP / HKMA Enhanced Competency Framework (ECF) on Retail Wealth Management (RWM) qualification is an added advantage.

• Minimum 1 year of selling experience in banking industry.
• Familiar with retail banking practices and products.
• Strong sales drive with good interpersonal and communication skills.
• Good command of written and spoken English and Chinese.

• Possess qualifications for relevant insurance licenses registration
• Preferably possess qualifications for relevant investment licenses registration
• Preferably possess/obtain Core or Professional level of qualification under the HKMA Enhanced Competency Framework (ECF) on Retail Wealth Management (RWM).